Desk Representative Customer Service

EDUCATION

University of West Georgia, Carrollton, GA Jan. 2019 – May 2023

Bachelor of Science in Psychology EGD May 2023

Cumulative 3.25 GPA

WORK EXPERIENCE

University Systems of Georgia, eCore. - Help Desk Representative Aug. 2020 – Present

Answers incoming student telephone calls in a courteous and professional manner

Maintains working knowledge of products and/or services

Researches and resolves student complaints

Carrollton Nursing & Rehabilitation Center - CNA Sep. 2021 – Apr. 2022

Care for multiple residents in the facility

Provide personal care and assistance with activities of daily living

Maintain proper records of patients’ medical histories

SKILLS

Exceptional Customer Service

Record Patient Vital Signs

Attention to Detail

Continuous Improvement

Teamwork

Dependable

LICENSES AND CERTIFICATIONS

Certified Nursing Assistant (CNA) Exp. 08/21/24

BLS First Aid/AED Certification Exp. 06/09/23

AFFILIATIONS

Delta Sigma Theta Sorority Inc. (Kappa Delta Chapter)

For Us Nursing (FUN) (University of West Georgia)

UWG Red Cross (University of West Georgia)

Pre-Nursing Students Association (University of West Georgia)

AWARDS & RECOGNITION

National Society of Collegiate Scholars (University of West Georgia)

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