Customer Service Associate

LUZ GONZALEZ

**** ****** **. ******, ** Cell (***) 514 - 8225 Email **************@*****.***

Summary: To obtain a challenging position in a fast paced environment offering opportunity for professional and personal growth. .mailto:************@*****.***

KEY SKILLS

nCustomer Service

nExcel Spreadsheets

nMS Word

nStore Manager

nPayroll & Quarterly Reports

nSkin Care Services

nSupervisor

nChemical Compositions

nBusiness Administration

PROFESSIONAL EXPERIENCE

Dallas Community College

Business Administration Associate Graduated 2020

Vicky’s Beauty Salon – Dallas, TX

Cosmetologist - 5/1/2008 – 7/30/2013

nProvide styling services, such as shampooing, cutting, coloring, and styling hair, and massaging and treating scalp, using tools like curling/flat iro and blow dryers of all types.

nUsed my knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo to perform skin care services. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

nWorked with Hair Color (chemicals), Permanent wave solutions, and Hair straighteners.

nTrained new employees to coordinate the book appointment.

nAnswered the telephone lines, scheduled appointments, resolving questions asked, and providing top quality services for my customers.

nInventory and ordered products.

nOpened and closed the salon, ensuring facility was secure and money securely stored..

nPrepared pay roll, filing all information with the IRS and state agencies as required..

Neiman Marcus Beauty Salon and Spa (Premier Company) Dallas, TX

Cosmetologist and Manager - 3/15/1995 – 4/15/2008

nAs described above, performed all services as required to provide top quality services for patrons.

nSupervised the hiring and dismissal decisions regarding personnel.

nPerformed payroll, inventory, ordering, and direct interactions with employees and customers.

nOrder all retail products.

nDaily interaction with employee and customers.

nKept level of services current through several customer service courses.

Your Second Look Beauty Salon – Salon Owner Dallas Texas

Cosmetologist and Manager – 1/11/1983 – 12/30/1994

As described above, performed all services as required to provide top quality services for patrons.

EDUCATION & TRAINING

Dallas Community College (El Centro Campus) Business Administration Associate

University of Houston (HEP) Diploma – Houston, TX.

Nelson Beauty College - Texas Cosmetologist License

National Beauty College – Texas Cosmetologist Instructor License

LANGUAGES

nEnglish / Spanish

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