Meenakshi Kundrai

Mobile No. +1-470-***-****

Email: adwt7z@r.postjobfree.com

Address: **** ****** ******* ********, ********, GA 30067

Professional Summary

Result driven professional having 10+ years of experience in HR domain with sound exposure in benefit management, US payroll, HR operations, HR shared services, project management, process transition, client servicing and team management.

Proven track record of managing processes, streamlining workflow, initiating process improvements, and generating new design solutions and ideas.

Resolved issues and inquiries from plan participants regarding health & welfare benefits and deductions.

Possess excellent analytical, problem solving and conceptualizing skills, capable of being highly productive and consistently meet tight deadlines.

Experience

Aon Hewitt (location: Gurgaon, India) Jul 2011 - Nov 2016

Experienced Benefits operation administrator – HRO Operations

Managed critical activities in Health management domain like DBP (Direct Bills and Processing), COBRA, HIPAA compliance, healthcare reforms, severance, and dependent verification & audits.

Managed annual benefit enrollment for active and retired employees, calculate deductions, handled all employees’ questions and concerns.

Responsible for managing all leave of absence request for employees including leave of absence, short/long term disability, family medical leave, military leave and other matters requiring prompt attentions. Coordinate with claim managers, workers compensation teams, third party etc. for resolution and settlement.

Prepared all benefit termination package (personalized communication statement etc.) including tracking COBRA.

Performed inbound/outbound data quality checks like Flexible spending account (FSA), US Payroll, other HR files etc.

Responsible for implementation and establishing of quality assurance documentation, develop training plans and content, deliver training to improve processes.

Maintained clients SLA, service quality, error free operations, timelines adherence with zero defects.

Establish effective working relationships with senior management and stakeholders, and proactively inform them of significant issues and risks requiring prompt attention.

Aon Hewitt (location: Gurgaon, India) Aug 2009 - Jun 2011

Team developer – HRO Operations

Managed workflows related to US payroll and HR operations.

Coordinating submissions and processing of various health & benefit claims.

Resolved issues and inquiries from plan participation regarding health & welfare benefits and deductions.

Calculated deduction and disability payments.

Managed continuous enrollment processes, as well as yearly enrollment periods.

Reviewed benefits paperwork for accuracy and completeness.

Explained benefits to plan participants in order to educate each in available options.

Created and presented educational materials for employees at all levels of the organization explaining each benefit.

Aon Hewitt (location: Gurgaon, India) Aug 2005 - Jul 2009

Team member – HRO Operations

Managed workflows related to US payroll and HR operations.

Checked employees’ benefits enrollments for accuracy and recording all the data in the system.

Reviewed benefits paperwork for accuracy and completeness.

Supported in yearly benefits enrollment.

Skill

Employee benefits laws

Benefits explanation

New employee enrollment

Enrollment procedure

Plan administration

Relationship building

Mainframe, TBA, Workbench, Maestro tools

Proficient in MS office applications

Excellent communication

Achievements

Lean and Six Sigma Green Belt Trained and Tested

Awarded the title of “shining star” for the outstanding performance as a team member.

Awarded with benefits wizard award for successful annual enrolment in 2011-12.

Recognized for exemplary performance during audits, thereby demonstrating leadership qualities and stretch.

Awarded with platinum unmatched team award in 2013-14

Gold award for execution in 2014-15

Education

Delhi University Bachelor of commerce 2005

NAV Hind Senior Secondary 2002

NAV Hind Higher Secondary 2002

Personal details

Date of Birth October 08, 1984

Marital Status Married

Nationality Indian

Languages Known English and Hindi

MEENAKSHI KUNDRAI

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