Candyce

Calton

**** **** ******* ****

Irving, Texas 75039

214-***-****

adwt7v@r.postjobfree.com

SUMMARY

I am a self-motivated, driven, and knowledgeable individual who excels in fast-paced and dynamic business environments. I am eager to not only lead a team but also be a valuable member of any team that I join. My objective is to advance in the loan servicing/collections industry and broaden my knowledge and skills in the field.

EXPERIENCE

Selene Finance Dallas, Texas- Remote 6/2021-8/2022 Collections Trainer- Contract Job

● Before agents commence work on the production floor, I equip them with the necessary skills to acclimate to Selene Finance's protocols through training.

● Provide support for any inquiries agents may have when handling calls after they begin working on the production floor.

Keller Williams Dallas, Texas- Remote 3/2021- Current Realtor/ Agent for the National Association of Realtors

● My role involves helping both buyers and sellers navigate the process of buying and selling homes.

Aetna Medicare Dallas, Texas- Remote 3/2021-Current Licensed Insurance Agent/ Member Services Agent

● As part of my job, I help clients over the phone with their Medicare Part C & D insurance. In addition, I guide clients through the process of enrolling in Medicare Advantage plans or supplemental plans. I also help clients locate doctors, dentists, hospitals, and specialists within their network. Furthermore, I support clients with processing claims and answering any inquiries they may have regarding medical bills.

Exeter Finance Corp Irving, TX Aug 2013-Jan 2021

Late Stage Collections Manager 2017- 2021

● At present, I am responsible for overseeing and coaching a team of 13 Collector II professionals. Role Model 2017- 2017

● Managed 1st Late Stage Team 7/2017, ranked 2nd of 11 teams

● Trained to become manager from 4/2017 to 7/2017

Repo Collection Dept 2015-2017

● Received S.T.A.R Performer DEC 2015

● Received S.T.A.R. Performer MAY 2016/ NOV 2016

● Received S.T.A.R. Performer JAN 2017/ MAR 2017

● Received a 4 Rating for 2015

● Received a 5 Rating for 2016

● QA Average for 2016 93%

Skip Collection Dept 2014-2015

● Received S.T.A.R. Performer SEP 2014

● Received S.T.A.R Performer FEB 2015

Midrange Collection Dept 2013-2014

● Received S.T.A.R Performer AUG 2014

Bank of America Mortgage Servicing

Fort Worth, TX — Nov 2010- Sep 2013

● In my prior role, I was accountable for both initiating outbound calls and handling inbound calls from customers regarding their mortgage loans.

Accomplishments

● Completed Bank of America 8 week FNMA/ FHLMC collections training class

● Recognized for receiving 95 on first quality score in Feb 2012

● Recognized for top units in Fnma 3+ queue May 2012

● Recognized for perfect quality scores throughout the month July 2012

● Promoted to Collector II Jan 2013

EDUCATION

● Midwestern State University

● Vernon College

● Tarrant County College

● Over 80 hrs taken towards Communications degree

SKILLS

● Detail oriented

● 5+ years of experience in PowerPoint, Excel, and Word

● 5+ years of experience in AS400, Aspect 4.0, Loss Mitigation Contacts,

● HUD Certified

● Proficient in waterfall for investor FNMA portfolio

● Experienced in waterfall for FHA/VA GOV'T loans

● Able to call 38 customers per hr. during manual dialing campaigns

● Participated in: PTP Campaign/ TCPA Campaign 2011

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