Customer Service Team Leader

Amber Turner

**** ******* ***, *** ****** Iowa **317

Cell Phone: 515-***-****

Email: *********@*****.***

Objective: Interested in furthering my career with a company that will utilize my leadership skills in the field of Customer Service.

Education: Graduated in 2007

DMACC

Obtained GED with training in customer service from a mentorship at Youth Consortium

Summary:

I am committed and motivated in administrative skills with exceptional customer service and decision making. I also have a strong work ethic, professional demeanor and great initiative. I am experienced in the customer service field and adept at developing and maintaining databases. I am a Customer-focused representative with a proven capability to fix issues to ensure customer satisfaction.

Experience:

Custodian (First Assistant)

August 2014 – Current

Des Moines Public Schools, Des Moines, Iowa

Responsibilities include,

Answering calls on radio/phone, assisting staff with technical issues

Answering emails and maintaining clear communication among staff and superiors

Obtained Fire mens License in order to assume a leadership role

Familiar with and adept at using office equipment

Maintaining a healthy clean environment for staff and students alike

Enrichment Coach/Team Leader

August 2011 - August 2014

Des Moines Public Schools (Metro Kids Care), Des Moines, Iowa

Responsibilities include:

Typing and creating lesson plans for appx. for 7-8 staff, and 80-90 children daily

Assigned company credit card and was in charge of purchasing all materials needed ie; food, toys, craft materials ect.

Coordinating all field trips and outings

Served as liaison between parents and billing department

Built strong relationships between staff, students, and parents

Handled scheduling for caregivers

Enrichment Coach/Lead Caregiver

March 2009 to August 2011

Des Moines Public Schools (Metro Kids Care), Des Moines, Iowa

Responsibilities include:

Filled in for Team leader when their absence was require

Ensure staff to student ratio was within requirements

Participated in group activities with staff and children

Assist with training new staff

Responsible for fielding parent concerns/questions

Enrichment Coach/ Caregiver

September 2008 - March 2009

Des Moines Public Schools (Metro Kids Care), Des Moines, Iowa

Responsibilities include:

Provide safe and positive environment for children and staff

Participate in group activities with children

Accompanied children on field trips and outings

Received CPR/Medication certification

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