Learning and Development Deployment Coordinator

YESICA SANCHEZ VELEZ

CONTACT

Application Tracking System

Workforce Planning

Collaboration

Customer Focus

Data Driven

Drives Engagement

Event Planning

Vendor Management

Languages: English and

Spanish

TECHNICAL SKILLS

Systems: Microsoft Office,

Excel, Adobe Suite (Spark,

Photoshop), Google Analytics,

G-Suite, Asana, Monday,

Tableau, Cisive, SharePoint, MS

Project, ATS-CRM Workday and

Avature, Greenhouse (ATS)

Bachelor of Arts –

North Park University,

Chicago, IL (Dec 2019)

Digital Marketing

Honors & Awards — GOAL

Chicago Metro Adult Student

Scholarship 2018 & 2019,

Spring 2019 Dean's List, and

Summer 2019 Dean's List

• Latinas in Tech - Chicago

PROFILE SUMMARY

Recognized as a results-oriented leader, resourceful and adaptable professional always delivering WORK EXPERIENCE

Kraft Heinz – Chicago, IL

Learning and Development Deployment Coordinator Nov 2022 - Present

• Lead the deployment support efforts for all live, virtual and hybrid Global L&D projects, overseeing the project timelines, and ensuring smooth execution of the training programs.

• Partnered with stakeholders from the Global L&D teams to understand learning goals/experience and consult on providing deployment efforts accordingly.

• Maintained and enhance the procedures and policies to ensure the security and integrity of systems/ network.

• Reviewed storage (digital/physical) of program event delivery materials and assets, inventory and working operation of Global L&D-owned equipment and resources.

• Generated and maintain all reports on LMS to conduct reporting data such as online assessments and evaluations.

• Research user trends to implement strategies to utilize the LMS to deliver, track training and measure performance to meet organizational objectives. Talent Acquisition Coordinator - Platforms & Enablement July 2021 – Nov 2022

• Coordinate all interviews for the NA Zone, including Executive Leadership roles. Ensuring both external candidates and internal employees align with company values.

• Developed training materials and operational workflows for Talent Acquisition team on new technology system updates, and new implementations to enhance candidate and hiring manager experience.

• Create and improve operations processes for candidate inquiries, solving candidate inquires weekly through CRM platforms including Avature and Greenhouse.

• Collaborated with senior management in a new background vendor implementation and Textio – a tool helping promote inclusion when posting and recruiting for roles.

• Analyzed NPS to attain data to help improve candidate and hiring manager experience, current and past hiring data to identify areas of improvement and develop targeted talent acquisition strategies. Social Media Operations Link Jan 2021 – July 2021

• Supported the Service Digital Marketing Team to enhance engagement through Instagram, Twitter, and Facebook across Apple Music, Apple Arcade, Apple News, Apple Books, App Store, and Apple Podcasts.

• Analyze social media data and metrics to identify trends and insights and optimize campaign performance.

• Developed creative and highly strategic content experiences and programs that influence and engage audiences, with impactful demonstrable value.

• Supported brand managers to identify key KPIs and growth drivers, and provide feedback to help drive success within channels.

Technical Specialist April 2019 – Jan 2021

• Utilizes APPLE steps of service to identify customer needs by performing troubleshooting or repair.

• Avid promoter of trainings for Apple software, hardware, and solution support.

• Utilizes Net Promoter Score, Metrics, and team collaboration to deliver a genuine, specialized customer experience.

Apple – Northbrook, IL

Heron Agency – Chicago, IL

• Created targeted media lists in preparation for pitches; Partnered brand activations for media, content creators, editors, videographers and business clients.

• Drafted press releases for product releases, upcoming shows, and recognition.

• Utilize online marketing tools such as Adobe Suite and Keynote presentations for senior leadership updates with hospitality, entertainment and restaurant clients.

• Attended and contributed to creative team brainstorming meetings and worked press openings. Marketing, Public Relations and Social Media Internship Aug 2017 - Dec 2017

EDUCATION

high-quality results well within strict time frames through strategic methods. CORE COMPENTENCIES

P: 773-***-****

E: ************@*****.***

W: linkedin.com/in/yesicasanchez

AFFILIATION

Cornerstone, Hootsuite, HubSpot

Contact this candidate