Contact

Education

954-***-****

Phone

adwt7b@r.postjobfree.com

Email

Margate, FL 33063

Location

Rose Quire

C u s t o m e r S e r v i c e &

H o s p i t a l i t y P r o f e s s i o n a l

I am an experienced Customer Service & Hospitality Professional with an eclectic background, including hostess/reception/front desk positions at restaurants, hotels, upscale spa environments, law firms, and the home improvement industry. I hold a Bachelor of Arts Degree in Psychology and am endlessly passionate about helping others and creating excellent guest experiences. Experience

Customer Service - Answering and directing phone calls - greeting visitors - scheduling of sales appointments - creating and distributing quotes for parts and services - creating and monitoring service tickets - calling and emailing sales leads - taking payments - ordering and distributing office supplies - other clerical and administrative duties as needed Answering and directing heavy phone traffic - maintaining email inboxes for multiple law firms - maintaining and updating case files - setting up callbacks and meetings as needed - working in a paperless office - other administrative and clerical duties as needed Hospitality and Guest Services - Managing a team of front desk agents - Answering Phones - Making Reservations - Checking guests in and out - Taking payments - Handling Guest Requests - Creating excellent experiences for guests Customer Experience Coordinator

Administrative Assistant

Lead Front Desk Agent

2023 - Present

2019 - 2023

2015 - 2019

SIW Solutions - Marvin Windows and Doors l Delray Beach, FL Intake Desk, LLC l Coconut Creek, FL

Inn at Virginia Mason l Seattle, WA

Antioch University

BA in Psychology

2020

Skills

Hospitality

Guest Services

Managing a team of front desk

agent

85 WPM Typing Speed

Interpersonal Skills

Cash and Credit Card Handling

Mac and PC Computers

Managing Customer/Guest

Files

Strong verbal and writtern

communication skills

Strategic Scheduling

Managing Calendars and

Appointments/Reservations

Switchboard/Multi-line Phone

System

Excelling in fast paced

environments

Reliability and Loyalty

Compassionate, Kind, and

Empathetic

Working closely with a wide

range of populations

Fast Learner

2013 - 2015

Vida Ayurvedic Spa l Seattle, WA

Lead Guest Services Agent

Hospitality and Guest Services - Managing a team of front desk agents - Answering phones and taking reservations - Spa tours - greeting guests and checking them in and out

- taking payments - planning and scheduling spa events - extensive cleaning of spa and locker rooms - making every visit special for every guests 2011 - 2013

Hotel Nexus l Seattle, WA

Front Desk Agent

Hospitality and Guest Services - Answering Phones - Making Reservations - Checking guests in and out - Taking payments - Handling Guest Requests - Creating excellent experiences for guests

Contact this candidate