Guest Services Specialist
Resume:
Contact
Education
Phone
*****.****@*****.***
Margate, FL 33063
Location
Rose Quire
C u s t o m e r S e r v i c e &
H o s p i t a l i t y P r o f e s s i o n a l
I am an experienced Customer Service & Hospitality Professional with an eclectic background, including hostess/reception/front desk positions at restaurants, hotels, upscale spa environments, law firms, and the home improvement industry. I hold a Bachelor of Arts Degree in Psychology and am endlessly passionate about helping others and creating excellent guest experiences. Experience
Customer Service - Answering and directing phone calls - greeting visitors - scheduling of sales appointments - creating and distributing quotes for parts and services - creating and monitoring service tickets - calling and emailing sales leads - taking payments - ordering and distributing office supplies - other clerical and administrative duties as needed Answering and directing heavy phone traffic - maintaining email inboxes for multiple law firms - maintaining and updating case files - setting up callbacks and meetings as needed - working in a paperless office - other administrative and clerical duties as needed Hospitality and Guest Services - Managing a team of front desk agents - Answering Phones - Making Reservations - Checking guests in and out - Taking payments - Handling Guest Requests - Creating excellent experiences for guests Customer Experience Coordinator
Administrative Assistant
Lead Front Desk Agent
2023 - Present
2019 - 2023
2015 - 2019
SIW Solutions - Marvin Windows and Doors l Delray Beach, FL Intake Desk, LLC l Coconut Creek, FL
Inn at Virginia Mason l Seattle, WA
Antioch University
BA in Psychology
2020
Skills
Hospitality
Guest Services
Managing a team of front desk
agent
85 WPM Typing Speed
Interpersonal Skills
Cash and Credit Card Handling
Mac and PC Computers
Managing Customer/Guest
Files
Strong verbal and writtern
communication skills
Strategic Scheduling
Managing Calendars and
Appointments/Reservations
Switchboard/Multi-line Phone
System
Excelling in fast paced
environments
Reliability and Loyalty
Compassionate, Kind, and
Empathetic
Working closely with a wide
range of populations
Fast Learner
2013 - 2015
Vida Ayurvedic Spa l Seattle, WA
Lead Guest Services Agent
Hospitality and Guest Services - Managing a team of front desk agents - Answering phones and taking reservations - Spa tours - greeting guests and checking them in and out
- taking payments - planning and scheduling spa events - extensive cleaning of spa and locker rooms - making every visit special for every guests 2011 - 2013
Hotel Nexus l Seattle, WA
Front Desk Agent
Hospitality and Guest Services - Answering Phones - Making Reservations - Checking guests in and out - Taking payments - Handling Guest Requests - Creating excellent experiences for guests
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