BLONG YANG

Farmington MN • 651-***-**** • adwt5l@r.postjobfree.com

SKILLS

● Excellent Customer Service

● Sales Support

● Product Knowledge

● Time Management

● Relationship Building

● SAP, EDI, Sales Force, Remedies, Cliff, SRDC

Ideas, Auto Cad (V-10 – 2000), Auto Cad LT-1,

ME-10 (Mechanical Engineering – 10)

● Microsoft Word, Outlook

● 10-key data entry

● LIS, LPS

WORK HISTORY

Supply Chain Specialist Logistics - 1

CEVA Logistics - Eagan, MN 09/2022 - 03/2023

● Develop working relationships with internal and external customers, assist with account management such as maintaining customer profiles, details and service needs. Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forward complex or escalated customer needs as appropriate

● Interface with airlines, shipping, truck and related carriers to understand requirements, track shipments or details; operations are typically standard to complex

● Manage various documents for accuracy; requires operational knowledge of customers, carriers, and procedures. Update various operational/customer data in software systems and applications, work to identify missing or potential operational or service concerns and communicate with appropriate groups as necessary to resolve

● Utilize databases, logs, and other sources to locate and verify information; information is usually operational in nature, standard to complex.

● Track orders and shipments and assist with tracing as needed; usually more standard, regional or domestic operations. Create and processes invoices, reviews for operational accuracy, and works with customers on questions and payment

● Assist with running and summarizing operational reports and details; present information to co-workers or supervisors are needed. Assist with preparing information required for quotes or address potential services; may provide more standard to complex quotes

● Ensure compliance with company policies and procedures and maintain a safe and effective work environment; assist others with understanding operational items. Securities Services Specialist

EQ By Equiniti - Mendota Heights, MN 06/2021 – 08/2022

● Processing transactions & resolving complex customer issues that are associated with the corporate actions process, ensuring shares and cash are in balance, balancing corporate actions bank accounts and trust accounts, and verifying accuracy of the transactions

● Ensure that shares and cash remain in balance

● Performs a variety of operational tasks for complex securities or cash relate transactions that require extensive knowledge of unit functions and systems

● Differentiating, processing, and reconciling transactions; researching inquiries, reviewing time sensitive and/or complex documents, creating or revising department procedures

● Provide department level reporting using multiple sources

● Provides back-up to other desks and may provide training or work direction to junior level staff Customer Service Rep./Sales Support Specialist

Steinel America Inc, SAP - Bloomington, MN 07/2017 - 06/2021

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

● Provide customers with inventory stock status and quote accurate pricing

● Assisted customers with orders, shipping and miscellaneous inquiries via phone, email, fax and company website

● Provide customers and prospects with accurate product feature information and answer questions about proper use and operation

● Provide sales support with inventory stock levels, incoming stock (air freight & container delivery) to enable deliverable and timely sales

● Submitted required information and documents in regards to new, updated or obsolete product offerings to distributors

● Maintain well organized files, records and resources

● Interface with ware Firefox Focus

● Assist sales with quantity purchases, pricing and strategies to meet company profit margins

● Process daily RMA's or warranty RMA's in SAP

● Utilize SAP to key various order types daily

● Accurately processed orders in a timely manner

● Review and revise orders ensuring compliance with customer requirements and company policies

● Process orders through EDI system, pro-actively monitor and resolve discrepancies

● Process monthly rep commissions validating accuracy prior to payouts

● Provided assistance in other departments as needed Customer Service Executive

HCL America Inc - Maplewood, MN 09/2016 - 06/2017

● Manage unresolved incidents utilizing appropriate resources within turnaround times

● Demonstrate a high level of confidentiality and integrity when handling questions and information

● Utilize internal resources as necessary to ensure effective resolution

● Handled complaints and inquiries

● Handle technical problems issues with distributors, retails and consumers by phone Customer Service Representative

Lender Processing Services - Mendota Heights, MN 01/2006 - 03/2016

● Answered inbound calls and assisted/answered questions and inquiries

● Escalated customer's unresolved issues

● Accurately document and update records

● Communicate progress to management

● Updated client's demographics and record information

● Respond to all on-sites, regional, clients and request within 24 hours

● Audit closing documents and obtain any integrity when handling customer questions and personal information

● Thoroughly review and analyze all open issues on files Data Entry Clerk

Affiliated Computer Service, Inc - Minneapolis, MN 12/2001 - 01/2006

● Completed data entry tasks with accuracy and efficiency

● Receive and verify invoices

● Scanned documents and saved in database to keep records of essential organizational information

● Verify that transactions comply with financial policies and procedures

● Enter invoices for payment

● Process backup reports

● Provide detailed and accurate accounts of customer calls EDUCATION

Osborn High School - Detroit, MI 06/1991

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