Entry Operator Data Analyst

Huynh Duc Khoi

Data Analyst

Location * District, HCM city, Vietnam

Current Transcosmos Vietnam

Education Saigon University

Phone +84-902******

Email ************@*****.***

DOB 6-Sep-89

Summary

As an enthusiasm and hard-working, I am often recognized for my commitment and ability by highly respected companies I handle multiple tasks on a daily basis competently, and specialy I working well under the pressure. During my job with Transcosmos VietNam I was responsible for SAR at Analytics & Report Derpartment. I have a knowledge of query structure, MS Access, SQL and VBA Experience

Data Analyst - ABBOTT Project

Transcosmos Vietnam Mar-20- Current

KPIs:

• Collaborate with the team leader to collect the necessary data of the Call center system (KPIs, completion rate, delivery rate, etc.) from brands to prepare analytical reports

• Extract data from the system to analyze employee's performance.

• Maintain / secure / enhance reports to assist in monitoring sales results including recruitment, sales productivity ...

• Contest calculation, commissions (payment, Clawback) to boost sales productivity for staff and team leaders.

• Provide statistics for management to support strategic planning including recruitment activities, bonus policy, emulation.

• Perform a special requests and other assignments under the direction of the board of directors System Trainer:

• Receive training requests from customers, analyze training needs, set up and implement training courses on system usage skills, professional knowledge

• Provide technical expertise in data storage structure, data mining and data cleaning for new employees.

• Support training course orientation, coordination, and collaboration with other non-sales departments

• Develop training reporting system & pre- and post-training evaluation system.

• Coaching end to end for newbie.

System Operation:

• Setup, monitor, and troubleshoot for the telesales system

• Ensure connection between data sources is stable

• Data management including creating and updating data sources from customers

• Operate a telesales system

Supervisor, Agency Reporting

AIA Vietnam Jul-19 to Feb-20

• Maintains/ensure/enhance the report to support Agency monitoring sale result covering recruitment, production, productivity

• Calculate the KPI, incentive and bonus for agency

• Provide statistic to management board to support strategic planning covering recruitment, production, sale activity

• Work with MIS to build/enhance system/database to support ad-hoc request

• Join project team if assigned by line manager

Analyst Workflow

Nielsen Vietnam Aug-17 to Jul-19

• Accountable for execution of the Validation and Stat Ops processes and associated project work for the country, partnered closely with offshore colleagues (where applicable)

• Works in partnership with the country E2E Operations team according to execution requirements as defined by the process SOPs/playbooks for Operations and associated project work

• Participates in regional/global company initiatives as required, from Enablement, BPI, Data Science, or other areas

• Production and calculation of local KPIs and development of action plans where required

• Supports the Workflow Admin to converge or leverage processes, methods, and applications on optimized best practices Investigate data inquiries / challenges with local teams, and engaging Enablement for processes / methods issues Data Processor

NashTech Vietnam Mar-17 to July-17

Export data from existing database. -Extract the relevant information from the extracted data. Perform calculations on excel file to give the final result. Standardize the final data to be imported to the new system. Quality Assuarance Officer

NashTech Vietnam 2015 to 2017

Review, check data accuracy and follow-up with Team leader when project have any issues. Enter, Review and update data and maintain all QC logs, procedures and forms as necessary. work with quality lead to create and maintain necessary rework sheets, documentation and logs. Data Entry Operator

NashTech Vietnam 2013 to 2015

Check, qualify and input the courses of any university or college in US into the data system of a course offer page. Determine errors occur with any course on the page and fix before input on the system. Skills & Languages

Database management, Oracle, SQL/Data processing,Data Analyst/Data Mining. Presentation/English

Educations

Saigon university

Accoutant Hung Vuong technology Secondary School Programmin

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