Service Representative Delivery Driver
Resume:
Christoper Draper
Greenbelt, MD *****
***********@*****.***
Hard worker with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Accustomed to facilitating accurate inventory counts and maintaining current warehouse records. Great with time management and attendance.
Have great customer service skills. Always follow job policies and take safety serious. Dependable and trustworthy.
Willing to relocate: Anywhere
Work Experience
Phone Technician
Asurion - Maryland
April 2021 to Present
Call customers confirming delivery time.
Was a sales representative over phone and in person to sell insurance. Deliver phone
Assist with phone activation
Assist with content transfer of phones.
Customer Service Representative
Whole Foods Market - Clinton, MD
November 2017 to January 2021
• Greet customer’s and help with their needs.
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records using Microsoft and Sea soft software.
• Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
• Help customers find what they want to fit their needs.
• Answer phone calls to assist with customer orders. Delivery Driver
FedEx - Upper Marlboro, MD
September 2015 to November 2019
· Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
· Located and selected merchandise to verify against delivery sheet specifications.
· Completed daily pre-trip inspection checklist before first delivery.
· Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
· Contacted customers prior to delivery to coordinate delivery times.
· Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
· Notified customers of delays, decreasing calls to support. Supervisor
Collington Services - Upper Marlboro, MD
November 2009 to October 2015
· Complied with company policies, objectives and communication goals.
· Established and enforced clear goals to keep employees working collaboratively.
· Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
· Provided ongoing training to address staff needs.
· Created training manual for all employees to use as reference guide.
· Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
· Inspected incoming supplies to conform with materials specifications and quality standards.
· Identified and corrected performance and personnel issues to reduce impact to business operations. Stocker, Cashier, Sales Associate
Macy's Department Store - Washington, DC
August 2007 to November 2009
· Prepared shipments for postage through careful packing, sealing and labeling of materials.
· Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
· Assisted operations for organization, providing direct support to employees and customers. Education
High School Diploma
Central High School Capitol Heights - Capitol Heights, MD July 2008
Skills
• Material Safety Data Sheets
• Materials handling and transportion
• Forklifts
• Facilities maintenance
• Warehouse operations
• Able to lift and carry 75 lbs.
• Time management
• Adaptive team player
• Great customers service skills
• Good sales representative
• Excellent sense of direction
• Route management
• Comfortable with overnight runs
• Courteous and polite demeanor
• Responsible driver
• Perfect attendance record
• Time management skills
• Trip planning
• Exceptional written and verbal communication skills
• Insurance Sales
• Communication skills
• Customer service
• Stocking
• Load & unload
• Automotive Repair
• Suspension
• Pallet jacks
Certifications and Licenses
Driver's License
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