BRIANNA ADAME

PROFESSIONAL SUMMARY

Passionate Hospitality Manager, with 12+

years experience within the travel and

hospitality industry. Well versed in Forbes

Standards practices, including leading

training programs based in exceptional

guest service and conflict resolution.

currently seeking opportunities with

potential growth in a fast-paced work

environment.

SKILLS

Team Management

Operational Improvement

Exemplary customer/guest service

Proficient in Forbes standards

Administrative oversight

Office and Staff streamlining

Policy and procedure adherence

Interpersonal communications

Lifeguard instructors certifications

BLS certified

Stop the Bleed instructors certified

Micros

MS office

Excel

Salesforce

Opera

Virtual Roster

CONTACT INFO:

EMPLOYMENT BACKGROUND

Site Engagement Manager

The Venetian and Palazzo Resort 2022-Present

District Service Representative

Cort Trade Show and Events Furnishings 2019-2020

702-***-****

adwt2r@r.postjobfree.com

7326 Caballo Range Ave. 89179

Sales Assistant

Cort Trade show and Event Furnishings 2018-2019

EDUCATION

International School of Hospitality

Certificate program 2017

Centennial HS

Diploma 2004-2008

Act as point of contact and liason for clients & general contractors in an assigned region and maintain contact with them.

Communicate and collaborate with client contractors to effectively plan product placement and supply demand for operational goals. Oversee preparation and delivery execution of client product. Ensure product quality, timely delivery, and contract compliance. Focused on supporting cross-functional teams to increase customer satisfaction through process engagement

Oversee aquatic facility daily operations of the pool and pool deck by providing excellent guest service and ensuring guest and team member safety. Ensured compliance within SNHD Health and Safety guidelines, SGE response protocals along with company policy and procedures. Accomplished operational goals by tracking safety data, incident reporting while orchestrating and executing safety based training including but not limited to ; BLS, active and passive rescues, emergency management, and conflict resolution by motivating and mentoring a substantial team. Tracked safety and security incident reports to recognize trends and created action plans for improving operational responses.

Maintained and improved operations and functions of aquatic safety department while effectively managing crisis in a fast paced work environment. Aquatic Safety Manager

The Venetian and Palazzo Resort 2021-2022

Plan and coordinate The Venetian, Palazzo and Venetian Expo presence and participation at various shows, events, conferences, and conventions nationwide.

Collaborate and manage with the Group Sales team on planning and executing of all aspects and details customer engagement opportunities. Site inspections both on and off site.

Multi-departmental coordination for customized client experiences. Review of all contracts for events.

Curate unique luxury gifts to enhance client experience. Plan, coordinate, execute all internal group sales events. Support Group Sales Managers by coordinating on site itineraries for seamless site tours with existing and potential clients.

Contact this candidate