Customer Service/Chiropractic Assistant
Resume:
Tayler Leone
Goal-Oriented Team Lead with *+ years of Customer Service Experience
Charlotte, NC 28203
***********@*****.***
Enthusiastic and compassionate Customer Care worker with 5+ years of experience working in a fast paced, leadership position and resolving complex inquires, while making a difference in each patients life. I am passionate about building strong connections and relationships with clients and teams, communicating and active listening to increase engagement, and multitask to continue to do an efficient job in the workplace as time is everything. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Chiropractic Assistant
Collective Chiropractic - Fort Mill, SC
June 2021 to Present
• greet and assist 200 patients a week
• schedule patients for future visits each week (new and current)
• help patients on and off therapy beds
• answering incoming calls, respond to any appointment texts
• assist with insurance payments and coverage for each patient
• collecting and sending off insurance claims and any personal injury papers to lawyers and insurance companies
• update patient charts with notes and x-rays
• helped to build positive relationships with patients Front Desk/CNA
Center For Emotional Health - Charlotte, NC
December 2020 to June 2021
• Increased customer satisfaction by 10% as of the new year
• Reduced amount of no show patients by 4% as of 2021
• Help make patients feel comfortable and heard
• Schedule patients for future appointments, make any updates to their appointments
• Retrieve vitals and urine drug screens and insert into charts
• Collect co pays
Customer Service Shift Leader
Empire Pizza & Bar - Fort Mill, SC
October 2015 to November 2020
• Increased sales by 2% since corona virus began
• handle 200+ inbound calls per week, assisting customer inquires and requests, and processing customer orders.
• payment handling through cash, credit and check. Processing refunds and receipts where necessary, count money drawers for accuracy at beginning and end of shifts.
• manage 10+ people on shifts, report to higher management about any necessary concerns and collaborate to resolve them.
• Inventory confirmation and receiving 3 times a week. Education
Master's degree in Forensic Psychology
Walden University
July 2021 to November 2022
Bachelor's in Psychology
Winthrop University - Rock Hill, SC
August 2018 to May 2020
Associate's degree in Arts and Sciences
York Technical College - Rock Hill, SC
August 2016 to May 2018
Skills
• Customer Service (7 years)
• Communication
• Leadership (3 years)
• Teamwork
• Multitasking
• Microsoft Office (3 years)
• Management Experience
• Attention to Detail
• Typing (4 years)
• Front Desk (Less than 1 year)
• Medical office experience
• Organizational skills (3 years)
• Active Listening
Awards
Employee of the Month
July 2020
Employee of the Month for outstanding customer service skills and being on time. Employee of the Month
May 2020
Employee of the Month for continuing to work through the pandemic and for outstanding customer service during a hard time for everyone.
Certifications and Licenses
Drivers License
August 2020 to August 2025
Radiology
February 2022 to February 2024
This certificate allows me to examine patients through high tech x-rays.
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