Collection Specialist Customer Service
Resume:
TANYA JONES
Roosevelt, NY *****
***************@*****.***
*************@*****.***
Independent Wines & Spirits, New York 01/23-03/23
Winston Staffing- Temporary Consignment short term
Accounts Receivable Coordinator-System Elite
Code, copy and scan checks into EDoc’s once checks have been posted to Customer Accounts.
Daily deposit of checks into the bank using remote deposit
Research all issues arising and update Elite System with comments.
Process and post daily direct debits, lock box, ACH, Wires, and local Deposits.
NYSLA turnovers and reporting
Assist with statement running and dispersal monthly.
Research and resolve customer disputes and discrepancies.
Respond to accounts receivable phone and email inquiries and follow up daily.
Set up new customer accounts and conduct reference checks.
Release customer orders and reach out to those whose accounts are delinquent.
Correspond with customers as necessary to update account information.
Collection of any accounts that are 35 days past due.
Support miscellaneous projects as needed.
Katz Media, New York
Account Temps-Temporary Consignment 06/22-10/22
A/R Collection Specialist-System PeopleSoft
Send Statements and Invoices to customer while requesting payment status.
Review and analyze various accounts receivable reports to ensure resolutions for AR issues.
Updated People Soft system with payment status and resolution daily.
Maintained positive customer relationships and built internal relationships with stations to assist in collection efforts.
Researched and resolved payment discrepancies, performed account reconciliations, and resolved customer inquiries.
Attend meetings via Microsoft Teams and Ring Central every Monday.
Verify customer rates and report any discrepancies in rates to appropriate departments.
Apply Cash using People Soft once batched into the system. Process Penny batches to process Cumulus Payments.
Assisted in A/R clean up so Katz could implement new software system Net Suite
Updated systems with updated information for customer profile.
Tyson Transportation, New York 12/21-06/22
A/R Collection Specialist-CargoWise
Monitor credit limits and payment trends of customers to advise management of key indicators for potential slow or non-payment risk.
Reduce past due delinquent accounts, establish payment arrangements, limit the risk of bad debt write-offs, by analyzing accounts daily.
Improve the DSO, by staging customer in terms order and reaching out to customers several days prior to invoice due date to schedule payment via ACH or wire payment method.
Daily Collection calls to customers requesting Duty payments along with follow up emails for past due balances in a professional manner.
Updated Cargo Wise system with payment status and resolution daily.
Maintained positive customer relationships and built internal relationships with stations to assist in collection efforts.
Researched and resolved payment discrepancies, performed account reconciliations,
Applied Cash via Santander Bank to retrieve the ACH, Lockbox and Wire payments. When remittance was not available, I would reach out to customer for remittance advice.
Daily deposit of checks into the bank using remote deposit
The Hain Celestial Group, New York
Senior A/R Analyst, JDE, PRISM 08/18-10/21
Review daily Prism Credit Hold Report
High volume AR/Collection for assigned areas which may have complex billing requirements and/or need advanced reconciliation.
Develop timelines and agreement with clients on when payment will be made.
Record contact information, communications, and collection efforts in our ERP system.
Follow up as necessary.
Train new Hires Cash Application and Collection process and Portal use
Processed multiple bank account receipts from Lockbox, Wires and ACH
Maintain daily communication with Customers, Customer Service, Deductions and Billing
Communicate and resolve payment exception information and reoccurring problems.
Develop and maintain system knowledge to include Accounts Receivable Systems, Customer Order System, and Imaging
Process AR deduction clearing, make it accordance with company policy and accurately & timely.
Daily Review of Aging report, monitor pass due AR to prevent Customers from becoming Bad Debt risk.
Ensure exception items and unapplied cash are resolved according to Company policies.
Responsible for Accounts T-Z, which include 132 Customer Accounts
Communicates any escalation issues to Management and assist in providing support documentation.
Provides credit hold communication to customer service and Customer regarding collections issues.
Prepares weekly and monthly reporting and presents data to management.
Oversees the credit assessment, Collection, and ongoing maintenance of Customer accounts.
Initiates the collection process of overdue accounts contacting customers via email and phone calls to collect payments on a timely basis.
Follows up on outstanding issues and updates system notes with the status of all collection activity.
Maintains customer collection files to ensure information is complete, accurate and compliant with standard operating procedures.
Follows general operating procedures to recommend amounts for write-off.
Trinity Logistic LLC, New York
Account Temps-Temporary Consignment 05/18-07/18
A/R Coordinator, -System QuickBooks and Cargo Wise
Review daily DSR report and Pre-Alert
Processed billing using Hawb, and Commercial Invoices found in E-Doc’s
I verified Chargeable weight in Cargo Wise was the same as the Hawb before processing daily Billing.
Verified rates on all House Airway bills to ensure accuracy of Billing.
Processed cost using Buy rate and Sell rates for all Origins.
Processed Gap Invoices using Cargo Wise Logistic System
Trained new employees in the Gap billing process.
Coordinated with Management to ensure smooth process and procedures for New Hires
Assisted with the implementation for the billing manual to ensure accurate training for New Hires
Put together all accruals for Gap invoices not in the system.
Bedgear LLC, New York
Accounting Principal -Temporary Consignment
A/R Specialist, -System QuickBooks 06/17-05/18
Review chargebacks and discrepancies on accounts
Process invoices and Credit memos
Research open payments and apply to appropriate accounts.
Export customers open invoices from QB and customize statements.
Enter customers checks into QB then apply payments to open invoices.
Deposit checks using remote deposit.
Collection for customers with accounts 90+
Implement process for customers to follow for issues with invoices.
Update customer files with appropriate information
121 Inflight Catering, New York 10/15-06/17
Accounts Receivable Supervisor~ System QuickBooks
Supervised and developed a team of five to achieve success in their role as A/R Analyst and A/R Billers
Implemented new process and procedures for startup Company.
Approved weekly hours and verified attendance daily.
Set attainable goals for all members of my team and approved promotions and wage increases.
Review Boarding Bills to prepare for invoicing customer and send out via email.
Contact customers and collect payments keeping A/R at 95% current.
Trained All new Hires Cash Applications and Collection Process
Update Receivables Narratives to ensure processes were up to date.
Posting and updating cash receipts in the computer system using QuickBooks
Handling daily bank deposits and maintaining adequate balance.
Coordinating with coordinators and staff to go over upcoming projects.
Send out the daily Sales Flash report to all Management.
Changed credit policy and stopped services to Customer’s with aged accounts.
Identified and fixed loopholes in the accounts receivable department
Assisted in financial planning and cutting down expenses within the company.
Dealer Track, Inc., New York 07/13-10/15
Accounts Receivable Analyst ~ System SAP
Successfully applied cash on aging over one year old; by collaborating closely with customers, researching payment submissions, and working with billing department.
Highly responsive to Customers inquires and concerns, addressing statement issues and resolving misapplied cash.
Export customer account through SAP to reconcile receivables.
Review JP Morgan lockbox to retrieve customers’ submissions to accurately apply payments.
Timely identification, escalation and resolution of issues impacting receivables.
Process and investigated customers’ refunds.
Assist with other related accounting special projects.
Bemis, Edgewood, New York 05/07 – 06/13
Plant revenue is $175MM. Food Packaging Manufacturer
Accounts Receivable Coordinator ~ System SAP and AS400
Created customers’ invoice by reviewing Bol’s for accuracy and SOX compliance.
Analyzed billings edit reports to ensure accuracy of excepted margin percentages by customers.
Review and process miscellaneous invoice requests
Processed the quality claims and managed credit system (KPS)
Processed multiple bank account cash receipts from Lockbox, Wires and ACH
Held and managed monthly meetings to review open claims with management.
Updated SOX narratives and assisted with audit walkthroughs, resulted in a 100% issue free audit.
Participated on continuous improvement teams (World Class Manufacturing) resulted in an improved accounts receivable aging from 70% current to 95%
Reviewed aged A/R and assisted sales/collections with gathering document needed for collections.
Investigated and collaborated with customers to resolve any chargeback issues.
Reviewed and process deductions (collaborating with customer service and sales on disposition)
Assisted in month end closing, processed journal entries, and closed accounts receivables.
Created daily, weekly, and monthly reports on sales and margins for management.
Supported Accounts payable when shorthanded by processing and coding vendor invoices.
Worked with external and internal audits by providing transactional supportive documents.
Assisted vendors with resolving statement and invoice issues.
Worked with Corporate to set up new vendors-gather documentation and W9s.
Review general ledger coding to ensure accurate financial reporting.
Assisted in monthly meetings to note the status of capital project.
Verified the accuracy of expense reports, enforced travel policy, and checked for proper authorization submissions and ensured expenses are incompliance with company policy.
Managed overnight shipments and office supplies ordering processes.
EDUCATION / TRAINING
HUNTER BUSINESS SCHOOL
Medical Office Administration Diploma -02/02
Accounting 1
Continuous Improvement Techniques
World Class Manufacturer (WCM).
Six Sigma White Belt Certified.
Systems Worked
Microsoft, Ring Central, People Soft, Sage,
Dynamic Navi, Elite, SAP, JD Edward,
AS400, QuickBooks, Qlik View, Great Plains
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