Business Analyst Scrum Master

DYNAMIC BUSINESS ANALYST AND IT MANAGEMENT

Business analyst with experience in IT management, and wonderful experience in Agile methodology business analytics. Execute various jobs through ITSM processes. Relate with people from different ethnicities and cultures. Excellent communication skills, including written and verbal, presentation to stakeholder/vendor and technical crew. Conduct requirement gathering, backlog grooming, Testing, business process automation, Workflow diagram.

Areas of expertise: -

Requirement Gathering, ITIL’S, ITSM, Agile Methodology, Microsoft Excel, SQL, Jira, Microsoft word. Scrum Master.

PROJECTS ACHIEVEMENT.

Analyzed yearly expenses reports and suggested cost-effective solutions that increased annual profit.

Achieved project milestone and deliverables with an internal and external team of 8+ analysts.

Participated in the implementation of various ITSM processes such as incident, problem services, and catalog application in ServiceNow.

Delivered quarterly verbal presentation of my key findings to the management team.

Participate in a full cycle project management from drafting proposal and strategizing to the implementing solution.

Transformed CMDB to maintain data accuracy, maturity, CI relationship mapping, CI reconciliation and enhanced user experience.

Minimize the service Desk workload in managing intensive ticket queue.

Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.

Worked with stakeholders and clients to model and document goals, communicating transparently to meet customer satisfaction.

Facilitate Automation and routing of incident tickets to the correct assignment group and bypass service Desk to improve incident response and resolution time from SLA perspective.

Participating in various testing projects during and after all the stages of SDLC before deployment.

Reduced delay from vendor in responding and resolving affected services via effective communication.

Experience

Business Analyst

EDJ General services Houston Tx 2019 till date

Translate stakeholder requirements into tangible deliverable such as functional specifications, user cases, user stories, workflow, dataflow, and model diagrams.

Coordinate ITSM processes such as incidents, problems, and change management with teams.

Researched and prepared presentations for C-level suite regarding profitability reports, policies, internal operating inefficiencies, and industry trends.

Develop briefing materials and lead client meetings.

Ensure quick resolution of incidents and problems by following up with users and tracking incidents and problem assignment.

Coordinated and cross-collared with both internal workstreams and external contracting teams to support the development and execution of service desk activities.

Applied agile methodology to draw technical requirements and process flows from corporate organizations using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis.

CHRISGLO ENTERPRISES Houston TX

Business Analyst March 2016 – December 2018.

Gathering business requirements from business stakeholders and transforming them into user stories.

Manage defective backlog, ensure proper documentation and tracking through resolution.

Identified operating improvements from internal data with SQL Server, which reduced man hours by 9% over the times.

Create test scripts and perform test script validation, perform user Acceptance testing, and support customer with testing.

Participate in scrum meetings/ standup to provide improvement to service delivery.

Ensured all customers, users, and callers updated on the status of their services/issues via appropriate means of notifications from the beginning to the end/closure of all incidents, problems, and changes.

PMD ITANSITION ENTERPRISE HOUSTION TX

Business Analysis/ IT OPERATOR Feb;2012- December 2016.

Conducted feasibility studies for various upgrade projects, improvements, and other projects.

Work on various applications on ServiceNow like Incident management, change management, problem management, Service Catalog, User Administration, Discovery, and Reporting.

Recommend changes to established methods and suggest alternative solutions and new methods to improve the quality of services and increase productivity.

Provide subject-matter expertise in the discussions with senior management and key stakeholders in the development and improving ITSM processes.

Independent National Electoral Commission Akure, Nigeria

ICT Management Dec;2007 – July 2011

Responsibilities

Participate in configuring LGA mapping to access Pu.

Integrating the new software to the current data for proper upgrade.

Working according to commission plan to ensure timely delivery.

Report issues to QA manager and other team members on test activities progress.

Perform data validation utilizing SQL queries.

Involves in manual integration testing, functional testing, and regression testing.

EDUCATION

Associate degree in education Warton County Junior College, Warton TX

Associate degree in education in Finance Federal polytechnic, Ede.

Bachelor of science in Business Administration in Accounting University of Ado-Ekiti

Skill

Agile 2.0 project management

Certified Business Analytics

Software development life cycle (SDLC)

Microsoft office, excel, SQL Expert and Jira.

SCRUM Master Certified

Contact this candidate