WASIU ABASS

Chicago, IL ***** · 773-***-****

adwszy@r.postjobfree.com

Driven IT professional with over nine years’ experience in the health and financial industry.

Excellent customer service, analytical, research, and management skills.

EXPERIENCE

MAY 2017 – PRESENT

SR. IT SPECIALIST, BMO HARRIS

Gathering requirements, acceptance criteria and scoping new projects.

Facilitating workshops, assessing and documenting options.

Ensure that all user service requests are logged, processed and monitored according to company procedures within SLA

Experience in ServiceNow, Remedy, JIRA, Cyber Ark, and Clear vision ticketing application

Ensure documentation is kept up-to-date and accurate in ticketing applications.

Ensure that all policies and procedures are consistently followed, and updated as necessary

Participate in daily and weekly team meetings to review and re-prioritize

Perform installation of Bank Packaged and unpackaged software applications with SCCM web base software, ESSPS(win7) and UPT(win10) like SAS, Join-Me, Java, Citrix, Critrix Xen App, Fedline, loanIQ, livelink, Tableaus, Host-Explorer, AllTel 14, Visio, SnagIT, Hummingbird, Internet Explorer, Google Chrome, Remedy, Aginity, SAP, Adobe, Stucky, HPAM, Maven, Active Directory, Pulse Security, Remote desktop, Microsoft operating system, Win7 and 10, Microsoft applications (word, Acess, OneNote, Excel, PowerPoint, Project, Publisher…), SAP, SharePoint, Salesforce, iMessage,Teams, etc

Work closely with the operation manager and software engineers in canada and india to get guidance when necessary especially when applications/software are still in development stage.

JUN 2016 — JAN, 2017

LEAD FIELD IT SUPPORT ENGINEER, mbi/compucom

Provided tech support to 1000 and more users; performed de-installations, installations, updates, and downloads of software applications that meets users every day activities.

Supervised up to 6 individuals, ensuring that all systems are placed and configured properly and also, making sure all protocols were met.

Achieved exemplary client satisfaction, consistently going above and beyond expectation on solving user issues

JAN 2016 – MAY 2016

LEAD NETWORK SUPPORT ENGINEER, HEWLETT PACKARD/BANK OF AMERICA

Monitored and supervised up to 10 engineers ensuring all procedures are being administered as directed

Documented signed paper work from user, disposal tracking, data eradication of all equipment, site deployment packages, upload all photos, and completed deployment packages to HP via Spice-Works Portal

Accounted for $65,000 to $125,000 of incoming Inventory plus hardware shipped from HP necessary to complete each installation daily.

Hardware/Technology used - HP ProLiant Server, Cisco 3800/3900 Router, Cisco 3560 Switch, APC 2000 SMT, HP 6800 Desktop, MagTek Micr, HP Validator Printer, VeriFone MX925 QST, Hp LaserJet 3015p, HP MFPM700,M630 & M525, Troy Micr 3015

AUG 2015 – JAN 2016

SYSTEM ANALYST, ALLSCRIPTS

Provided support to Nurses, Residents, and Attending Doctors on how to order med, labs, how to verify results, add vitals, add health conditions, and clear task lists and author/sign notes on V11.4 Allscripts app platform.

Delivered project application upgrades

Provided support on meaningful use through ICD-9/ ICD-10 application.

Supported Attending Doctors and Residents on how to badge into CITRIX application before login into Allscripts touch works.

Supported the interface testing and application testing before the go live.

EDUCATION

12/2011

BACHELOR OF SCIENCE IN COMPUTER SCIENCE, CHICAGO STATE UNIVERSITY

05/2010

ASSOCIATE OF ART, kennedy king college

05/2024

MASTER OF SCIENCE IN CYBERSECURITY – In progress

CERTIFICATIONS

August, 2017

Cisco Certified Entry Networking Technician (CCENT),

CCNA

August, 2017

MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE (MCP),

September, 2022 - September, 2022

Safe Scrum Master (SSM)

Product Owner (PO)

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