Service Representative Administrative Assistant
Resume:
Erica Muniz
Administrative Assistant
Las Vegas, NV 89104
************@*****.***
Administrative Clerical Professional with over 10 years of experience in an office setting environment. Well organized with good time management habits, completes assignments in a timely and accurate manner. Performs tasks with enthusiasm and efficiency. Works well independently as well as collaboratively in a team environment. Created and translated English and Spanish correspondence. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Allied Benefit Systems - Las Vegas, NV
October 2022 to Present
• Familiarizing yourself with and remaining up to date with changes in the plans.
• Answering telephonic and email inquiries in a timely manner.
• Furnishing members and health care practitioners with details regarding member benefits.
• Providing extant and prospective members with the details of network providers.
• Issuing member ID cards.
• Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources.
Customer Service Representative
Anthem, Inc. - Las Vegas, NV
March 2021 to October 2022
• Resolve customer complaints via phone, or email.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with reaching out to providers.
• Assist with placement of I’d cards, assist with locating providers, updating account information, and adding other insurance carrier.
• Research and troubleshoot claims.
Customer Service Representative
American Directions Research Group - Las Vegas, NV September 2020 to February 2021
As Telephone Surveyors collect required information by phone.
• making outbound phone calls,
• asking questions to respondents,
• typing answers,
• recording responses to open ended questions,
• reporting survey problems
Customer Service Representative
Sitel - Las Vegas, NV
September 2020 to January 2021
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Trouble shoot accounts
Receptionist/Office Assistant
H&R Block - Las Vegas, NV
January 2020 to April 2020
• Front desk reception answer phones, take messages, and schedule appointments.
• create reports, organize files.
• interact with the public and trouble shoot concerns.
• Utilize computer database outlook, word, and work center.
• Process payments and exchange currency.
Administrative Assistant
Marine Fenders International - Wilmington, CA
May 2018 to July 2019
•Answer and direct phone calls
•Organize and schedule appointments
•Write and distribute email, correspondence memos, letters, faxes and forms
•Assist in the preparation of regularly scheduled reports
•Develop and maintain a filing system
•Update and maintain office policies and procedures
•Order office supplies and research new deals and suppliers
•Maintain contact lists
•Inventory Control
•Submit and reconcile expense reports
•Provide general support to visitors
•Act as the point of contact for internal and external clients Liaise with executive and senior administrative assistants to handle requests and queries from senior manager
Administrative Assistant
Kilter Termite and Pest Control - Long Beach, CA
May 2017 to June 2018
Answer high volume incoming calls.
● troubleshoot- problem solving.
● data entry in pestpac.
● research, preparing state reports.
● handling information requests.
● performing bookkeeping functions.(A, P)
● arranging meeting calls, and scheduling.
Customer Service Professional
H & R Block - Long Beach, CA
January 2017 to May 2017
* Use telephones to reach out to customers and verify account information
* Advise on company information.
* Resolve customer complaints via phone.
* Take payment information and other pertinent information such as addresses and phone numbers.
* Inform customer of deals and promotions.
* Handle changes in policies or renewals.
* Work with customer service manager to ensure proper customer service is being delivered. Receptionist
Glen Park at Long Beach - Long Beach, CA
March 2016 to November 2016
* Responsible for greeting guests, employees and visitors in a professional and courteous manner.
* Handle the tasks of receiving incoming calls and directing the call to the appropriate department or person.
* Perform a variety of clerical duties like typing memos, correspondence, reports and other documents as assigned.
* Perform other clerical duties as needed, such as creating/typing reports or letters, filing, and photocopying.
* Took written and verbal messages and made sure they go to the appropriate destination. Education
Associate of Arts in Administration in Administration Long Beach City College
Skills
• Quickbooks
• Outlook
• Marketing
• Administrative Assistant
• Microsoft Office (5 years)
• Spanish
• Pest Control
• Bookkeeping
Certifications and Licenses
Driver's License
Additional Information
Bi-lingual Spanish/English
Strong problem-solving skills, particularly in identifying options and resources. Computer Literate with proficiency in Microsoft Office Word, Excel, Power Point, Internet Excellent people skills and desire to help others. Work well independently and under demanding conditions.
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