LAURA HESSER

Farmington, NM. 505-***-**** adwsxf@r.postjobfree.com

SKILLS

• Business Communication

• Principles of Business Law

• Word Processing and Data Entry

• Report Preparation

• Operations Management

• Effective Customer Service

• Ability to Ensure Accuracy and Quality Work

• Microsoft Office Application Proficiency

• Problem Solving Skills

• POS System Operations

• Cash Register Operation Proficiency

• Food Handler Certification

EDUCATION & CERTIFICATIONS

Charter College Certificate in Business Office Administration Farmington, NM. Anticipated Graduation: November 2023 Cannabis Training University Certificate in Cannabis Expert Denver, CO. Graduated: April 2022 Capstone in Business Management McDonalds Management Denver, CO. Graduated: November 2016 Interim to Management McDonalds Management Durango, CO. Graduated: January 2014 PROFESSIONAL EXPERIENCE

Retail Sales Specialist SAS Retail Services Farmington, NM. Dates

• Greet and direct customers

• Provide accurate information, such as product features, pricing, and after-sales services

• Answer customers’ questions about specific products/services

• Conduct price and feature comparisons to facilitate purchasing

• Cross-sell products

• Ensure racks are fully stocked

• Manage returns of merchandise

• Inform customers about discounts and special offers

• Stay up-to-date with new products/services

Head Cashier 7-2-11 Food Stores Farmington, NM. August 2019- February 2022

• Created and maintained a positive work environment for all cashiers

• Communicated with customers and addressed any problems they may have

• Served as the primary point of contact for customer service associates

• Operated registers and performed general checkout functions

• Generated reliable and accurate till reports from every register

• Resolved cash tills when closing, ensuring the money matched the reconciliation report and was stored safely

• Assisted cashiers with requests such as price checks

• Maintained a clean working environment by wiping down registers during downtime Department Manager McDonalds Restaurants Farmington, NM. July 2013- August 2018

• Ensured top-quality service provision via consistent supervision of team members

• Oversaw activities in the kitchen to ensure top-quality foods were prepared

• Scheduled, trained, and hired personnel for food service

• Oversaw complete cleanliness and tidiness of the outlet

• Resolved quickly any complaint or issue related to food quality

• Ensured there was adequate stock of supplies and also consistently maintained inventory

• Managed cash registers professionally

• Made information available to customers regarding new items and upsells.

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