Customer Service Front Desk

GLORIA BENSON

**** * ******** ***** *******, Illinois 60624

************@**********.*** 773-***-****

OBJECTIVE

Obtain employment as a front desk security/customer service with a professional organization where strong motivation, excellent knowledge, and experience can be combined with opportunity for growth and success.

SUMMARY OF EXPERIENCE

Security Receptionist/Customer Service: More than 5 years of experience in front desk security/customer service. Daily responsibilities include signing visitors in and out, taking phone calls, observing foot traffic within a building, patrolling the premises, looking for signs of intrusion, investigating disturbances, preparing incident reports, and contacting the police in case of emergency.

• Strong observation skills

• Being able to stay calm under pressure

• Physical strength, and decision making.

Certified Nursing Assistant: More than 16 years of experience in the nursing and home health care field, mastering and maintaining the highest service standards through commitment to performing beyond expectations.

SKILLS

• Patience, listening, and communicating with a confident but friendly attitude

• CPR and First Aid certified by the American Red Cross

• Proficient in working in stressful environments

• Successfully fosters cohesive relationships with patients and coworkers

• Experienced in managing difficult or traumatic situations in a professional manner

• Computer literate with extensive experience in word processing applications WORK HISTORY

Admiral Security, Inc., Skokie, IL July 2021 to present Front Desk Security/Customer Service

In Home Private Duty, Chicago, IL 2013 – 2020

Certified Nursing Assistant

Maxim Healthcare Service, Chicago, IL 2010-2013

Private Duty In-Patient Care Center

Certified Nursing Assistant

Garden Center Services, Chicago, IL 2008-2010

Certified Direct Service Professional

G. Benson- Pg. 2

Responsibilities: Daily aided patients with basic care needs like grooming, dressing, bathing, eating, and exercising. Assisted in transporting clients to doctor appointments in wheelchairs. Aided with patients moving to and from their chairs and beds. Ensured the safety and comfort of patients.

Oak Leyden Developmental Services, Inc., Franklin Park, IL 2005-2008 Golfview Developmental Center, Des Plaines, IL 1998-2004 Certified Training Counselor

Responsibilities: Provided comprehensive oversight, supervision, and coordination of services for numerous developmentally disabled clients. Executed interventions to enhance client relations and development and served on new hire interview panel. Served as the facilitator of on-the-job training and served as interim manager. Pathfinders Security, Chicago, IL 1990-1994

Security Receptionist/Customer Service: Responsibilities: Welcome all visitors entering the building, guide them to the appropriate destination or perform an action such as signing for packages or disbursing mail.

PERSONAL ATTRIBUTES

• Excellent interpersonal skills, including customer service, patience, empathy and compassion

• Fast and adaptive problem-solving abilities

• Comfortable working with specific populations of patients, including elderly patients and those with special needs

• Good communication and organizational skills

• Self-motivated and work well with minimal supervision EDUCATION

Stratford Career Institute, June 2008-Present, Major: Psychology/Social Work Additional Universal Precautions: Aids and Hepatitis B Prevention Training, OIG Rule 50 Training (Office of Inspector General) Direct Service Professional (40 hours classroom and 80 hours OJT) Mandt System Training, Grief and Loss Training

AWARDS & CERTIFICATES

Award for Excellence for CARF Survey assistance (Oak Leyden) Multiple Certificates for Perfect Attendance

COMMUNITY ACTIVITIES

Volunteer, Community Peer Mentoring at Cook County Hospital Volunteer, Substance Abuse Counseling Aid at Mount Sinai Hospital Member, C.A.P.S., Community Alternative Policing Service. References: Available on request.

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