Receptionist/Scheduler/Coordinator

Janet Knips

Kalamazoo, MI 561-***-**** ***********@*****.***

Experience

H&R Block December 2018 - Present

Office Manager, Kalamazoo, MI

Run daily meetings consisting of the teams expectations and goals as well as prioritizing client needs

Coordinate tax professional and receptionist schedules on a weekly basis

Focus on client concerns alongside tax professionals and following up regarding their experience

Open and close office following necessary procedures and guidelines

Lowe’s Home Improvement November 2003 - February 2019

Install Sales Manager, Boca Raton, FL

Established and maintained constant communication with customers and vendors

Effectively resolved complaints and issues in a timely manner

Trained sales force on installation and all administrative duties

Preparing merchandise for installation pickups accurately and on-time

Nationwide Credit Counseling January 1998 - November 2003

Manager, Boca Raton, FL

Set up and communicated with clients on payment schedules for credit card repayment

Established relationship with credit card companies and coordinated repayment efforts

Supervised a team of 10 counselors

Collected and processed payments

Publix Supermarket September 1990 - December 1997

Customer Service Associate, Boca Raton, FL

Guaranteed positive customer experiences and resolved customer complaints

Maintained up to date knowledge of store policies regarding payments, returns, and exchanges

Compiled weekly reports and records for store managers

Managed cash stock and inventory balances accurately

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