Call center Agent
Resume:
Anna Maria McCormick
Looking for a Customer Service Representative, Call center, or d eddPart Time Server Position
Savannah, GA 31419
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I am summarizing my last few employments. I have either worked in the call center or server/ Hospitality field for many yrs as well as customer service field mosttly in the call center environment. I also worked in medical office environment for me over 13 years. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Self Employed - Savannah, GA
May 2019 to Present
Customer Service Associate/Call Center
SITEL Corporation / American Express - Savannah, GA June 2001 to April 2009
Activate American Express credit cards and cross sold products available. Did all Customer Service job descriptions including complaints and resolutions.
• Provided assistance to clients
• Answered phone and assisted customers and clients with changes
• Created customer appointments
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
Education
Associate's degree in Medical Billing & Coding specialist Ultimate Medical Academy-Tampa
June 2017 to August 2019
High school diploma in Hs
Windsor Forest High School - Savannah, GA
August 1977 to June 1981
Skills
• Cold Calling
• Order Entry
• Customer Service
• Salesforce
• Negotiation
• Inside Sales
• Telemarketing
• Data Entry
• Account Management
• Forecasting
• Outside Sales
• Business Development
• Upselling
• B2B Sales
• CRM Software
• Payroll
• Medical office experience
• Recruiting
• Customer relationship management
• Marketing
• Pricing
• Sales management
• Sales support
• Research
• Purchasing
Awards
High Honors
May 2019
I had high honors in most semester reports and graduated with silver cord Certifications and Licenses
Medical Office Assistant
January 1983 to January 1984
I graduated with my certification in medical office assisting in 1984, but let it expire about 10 yrs ago. Driver's License
April 1979 to Present
Driver's license
CPR
January 1984 to 2019
I let it expire about 10 yrs ago
Groups
Medical assistant
June 1983 to 2009
I had a patient shoot himself in front of me and no longer could work directly with the patients. It is was a tramatic and that's why I changed the field to Customer Service Representative.
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