Service Representative Data Entry
Resume:
DANIEL GOURLEY
SKILLS
Building Customer Trust and
Loyalty
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• Order and Refund Processing
Calm and Professional Under
Pressure
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• Upselling Products and Services
• Responding to Difficult Customers
• Efficient and Detail-Oriented
Courteous with Strong Service
Mindset
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• Understanding Customer Needs
Data Entry and Issue and
Complaint Resolution
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• Proactive Self-Starter
• Team-Oriented and Cooperative
POS Systems and Ordering
Platforms
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• Inbound and Outbound Calling
• Credit Card Payment Processing
• Telephone Management
• Cash Register Operations
• Merchandise Arrangements
• Computer Proficiency
• Excellent Attention to Detail
• Billing Adjustments and Refunds
• Solving Customer Concerns
• Call Volume and Quality Metrics
• Patient and Empathetic
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. WORK HISTORY
September 2022 to December 2022
Customer Service Representative Teema Inc., El Paso, TX July 2019 to August 2022
Retail Sales Associate Bakeology, LLC, El Paso, TX April 2019 to July 2019
Energy Consultant GC Services Limited Partnership, El Paso, TX Answered customer telephone calls promptly to avoid on-hold wait times.
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Answered constant flow, upwards of 50 customer calls, with minimal wait times.
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Offered advice and assistance to customers, paying attention to special needs or wants,
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Greeted customers and helped with product questions, selections and purchases.
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Helped customers complete purchases, locate items and join reward programs.
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Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
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Maintained clean sales floor and straightened and faced merchandise.
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Opened and closed store independently and prepared nightly bank drop for manager.
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Answered constant flow of customer calls with minimal wait times.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Responded to customer requests for products, services and company information.
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• Used company troubleshooting resolution tree to evaluate CONTACT
El Paso, TX 79936
******.*.*******@*****.***
October 2018 to March 2019
Logistics Associate OnProcess Technology Inc., El Paso, TX November 2014 to September 2018
Retail Store Manager Bella Cora Bakery, El Paso, TX February 2014 to November 2014
Retention Customer Service Representative DialAmerica, El Paso, TX
November 2013 to January 2014
Sales Representative HGS - Hinduja Global Solutions, El Paso, TX technical problems and find appropriate solutions. Investigated and resolved customer inquiries and complaints quickly.
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Educated customers about billing, payment processing and support policies and procedures.
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Adhered to company policies and scripts to consistently achieve call-time and quality standards.
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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
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Met customer call guidelines for service levels, handle time and productivity.
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Investigated and resolved customer inquiries and complaints quickly.
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Educated customers about billing, payment processing and support policies and procedures.
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Managed store organization, maintenance and purchasing functions.
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Trained team members in successful strategies to meet operational and sales targets.
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• Resolved customer service issues promptly.
• Completed routine store inventories.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Answered constant flow of customer calls with minimal wait times.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Utilized knowledge of customer experience to create specialized plans for customer retention.
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Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
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March 2008 to April 2013
Client Service Representative Adp- Automated Data Processing, El Paso, TX
Retained excellent client satisfaction ratings through outstanding service delivery.
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Increased sales by offering advice on purchases and promoting additional products.
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• Overcame objections using friendly, persuasive strategies. Explained product prices and packages as well as answered questions and addressed concerns of customers.
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Provided information about available products and services, membership details, and purchase advantages.
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Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
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Maintained employee privacy and protected payroll operations by keeping all information confidential.
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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Resolved customer complaints and addressed emergency requests and needs.
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Adhered to company policies and scripts to consistently achieve call-time and quality standards.
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Documented and detailed calls and complaints using call center's CRM database.
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Educated customers on company systems, form completion and access to services.
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EDUCATION
No Degree General Studies
University of Texas-El Paso, El Paso, TX
No Degree General Studies
Utica College of Syracuse University, Utica, NY
May 1994
High School Diploma
Andress High School, El Paso, TX
• Ranked in Top 10% of class
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