Customer Service Rep
Resume:
Juanita Brandt-Black
Burks Falls, Ontario P0A 1C0
Objective:
Obtain a position as a team-player in a people-oriented organization that will enable me to use my strong organizational skills, education, and ability to work well with others in a challenging environment to achieve the corporate goals.
Qualifications
Twenty years in the Quality Assurance Department at KWH Pipe Canada has taught me how to work with others and prioritized task to work efficiently on my own. My responsibilities included working on the production line and in the lab doing material testing, record keeping, inventory, and documentation of reports. I love challenge, working with numbers and strive for order and consistency. I am reliable and dependable. My recent accomplishment was to complete my two-year Business Accounting program at Canadore College in December with a 3.82 GPA. I am familiar with Microsoft Office, Excel, Word, Simply and ACCPAC.
Education
Jan 2009 - Dec 2010 Canadore College, 2-year Business Accounting Program.
2002 Excel Beginners and Advance Course, Georgian College, Bracebridge, Ontario
1979 Grade 12 Diplomas from West Toronto Secondary School, Toronto, Ontario
Additional Training with KWH Pipe:
WHMIS, First Aid, Safe Start,
Fork lift training, confined spaces, propane course.
Additional Training with Department of National Defense:
Basic Officer Qualifications, Military Occupational Career,
Captains Qualifications, Abseil Instructor,
Military Drivers license, Cold Weather Training,
Orienteering Range Safety Officer for air and small bore,
Experience
May 2022 – August 2022
Blackdown Summer Training Centre, Operations Officer
Our duties started with operation of the front gates, testing for Covid, checking in/out visitors,
First responders for emergency and forward upwards to necessary required assistance. Reported to the Site Commander. Drivers, secure site keys, Order supplies required for our department and return at completion of contract. This was only a contact position for the summer of 2022.
Sept 2020-May 2022
Kimberly Clark, Bathroom Tissue Operator Level 1
Quality Assurance, clear blockages, clean equipment, reload supplies ensure line running properly, Wraps, assist in Co-pack when required.
May – October 2018
Staff Don, Night Manager, Bar Manager
Register and Supervise staff housing. Implement house safety, rules and assign duties. Order and maintain inventory as needed with bar supplies. Late check-ins, emergency situations as required.
May – September 2017, 2019
Customer Service Rep, Inland Air, Prince Rupert, B.C
Reservations, Invoices, Sales, Ordering Supplies, Filing, Customer inquiries at counter or over phone, created new manifest.
Juanita Brandt-Black
145 High Street
Burks Falls, Ontario P0A 1C0
Experience cont.
March 14 - Dec, 2016
Project Administrator, Aecon Construction and Materials, Lost Lake Site.
Perform all payroll duties such as verifying and submitting all timesheets, prepare new employee packages and termination/layoff forms.
Assist set up of new vendors when required.
Maintain documents for received materials, Safety, QA/QC, labor qualifications and certifications, training, etc.
Answer all incoming phone calls and take massages.
Maintain filing system.
Order office and sundries supplies as required on site.
Perform all administrative duties and support for site.
Assist SAP material receiving, safety documentations, etc.
Any other duties as requested by the site manager, project manager or superintendent,
Jan 8, 2015 – June 12, 2015, Kingston, Ontario
October 8, 2013- April 2014, Burks Falls, Ontario
Quality Assurance, H.B. White Construction
Ensure procedures followed and with specifications on project. Receive and inspected shipments. Record, file and retrieve documents as per company policy. Working as a team with others members of the H.B. White family and the owners, as well as independently.
Aug 8, 2011- July 2015
Relief Carrier, Canada Post, North Bay, Ontario
Sort, organize, package and delivery mail. Collect funds or signatures as required.
1989-Sept 2009 Q.A. Lab Technician, KWH Pipe Canada Ltd. Huntsville, Ontario
Trouble shooting, problem solving and record keeping.
Maintain inventory of gas pipe production.
Product testing from incoming material, thru production and up to shipment.
Follow up on inquires with regards to gas pipe.
Obtain raw material samples and test for acceptance requirements to in process and final inspection prior to shipment of pipe.
Data entry of tests results, filing and record keeping in accordance to ISO 9002 guidelines.
Ability to use micrometers and Verviers and various other lab equipment.
Filing, storing and retrieval of samples, test results and customer letters and inquires.
Interact with Clients and handle their complaints and inquires.
2004-2014 Captain, Commanding Officer/Administration Officer, Supply Officer, Army Cadet Corps, in North Bay, and Burks Falls, Ontario
All administration duties, measure and kit cadets, teach classes, field exercises, coordinate training for cadets and other Officers
1989 Office Manager H & R Block, Parry Sound
Receive and welcome potential customers in a courteous manner
Answer the telephone and assist the caller.
Prepare income tax forms and prepare billings.
Customer care.
Excellent communication and interpersonal skills
References
Upon Request
Contact this candidate