Customer Support Service

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MD TAHSINUR RAHMAN

*** *********** ********, ********, ** V2E 1G6

Phone: 250-***-**** E-mail: **************@*****.*** Profile:

I am Md Tahsinur Rahman. I am an international student from Bangladesh studying Bachelor of Computing Science at Thompson Rivers University. I have also taken a Business Management course in the winter 2023 semester. I am seeking long-term part-time employment to support my studies and my time here in Kamloops. I worked for more than a year as an IELTS teacher. I also taught IELTS course at HEXA’S Education which provided me with the opportunities to gain experience in several fields such as customer relations as HEXA’S Education encourages the teachers to be involved in all aspects of providing outstanding support to the students. I joined General Grants in March, 2023. As part of this job I have become proficient in operating the cash register and providing excellent customer support. I believe that I will be able to bring both leadership and interpersonal skills to a company. Highlight Skills:

• Friendly, respectful, outgoing customer service.

• Great interpersonal skills and ability to peacefully resolve conflicts/customer complaints.

• Operating cash register.

• Experienced in leadership with an enthusiastic focus on professional integrity.

• Fluent in English, Hindi and Bangla.

PROFESSIONAL EXPERIENCE:

IELTS Teacher, HEXA’S Education, Sylhet, Bangladesh. (September 2021 – June 2022)

• Teaching IELTS course (Speaking, Writing, Reading and Listening modules).

• Training and leading teams of assistant teachers.

• Examining IELTS preparatory test papers and invigilating exam halls.

• Providing customer support and designing marketing campaigns along with scouting for new streams of revenues.

Cashier/Customer Service Associate, General Grants South Shore Bottle Depot, Kamloops, BC. (Since March 2023)

• Greeting customers and answering queries.

• Sorting recyclable products into respective categories.

• Calculating the total amount to be paid and operating the cash register.

• Performing efficient inventory management to ensure optimal productivity in store operations. EDUCATION

Bachelor of Science from Fall 2022

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Computing Science

Thompson Rivers University

Business Management 1710 Winter 2023

Awards and Certificates:

IELTS (Band 8)

Dean’s List for Academic Excellence (Fall 2022)

Extracurricular Activities:

Patrol Leader, Sylhet Metropolitan Scouts, Bangladesh. Advisor, Founding Committee, Thompson Rivers University Sylhet Association. References:

Chris Duncan

Employment Facilitator,

Work BC, Kamloops, BC.

E-mail: *****.********@*****.***

Phone: 236-***-****

Md Tahmidur Rahman

CAP 1 Associate,

Walmart, Kamloops, BC.

E-mail: *****************@*****.***

Phone: 236-***-****

AVAILABILITY:

Saturday 7 am - 12 pm

Sunday 7 am - 12 pm

Monday 7 am - 12 pm

Tuesday 7 am - 12 pm

Wednesday 7 am - 12 pm

Thursday 7 am - 12 pm

Friday 7 am - 12 pm

Contact this candidate