Jessica Simpson

Louisville, KY *****

adwskc@r.postjobfree.com

502-***-****

Authorized to work in the US for any employer

Work Experience

Temp Associate

Guess Clothing Factory - Louisville, KY

November 2020 to Present

Picking orders. Packing orders. Replenishing product and "machines" as well as using personal gladiators and scanners for the proper assignment.

Quality Control Inspector

ULC - Louisville, KY

July 2020 to Present

I work from home receiving packages to inspect and reship to customers if the product is correct. If not I would have to log it on the company dash board and return it for the right thing. Amazon Warehouse Associate

Amazon - Jeffersonville, IN

June 2020 to August 2020

Packer and "Slapper", placing shipping labels.

Certified Shift Manager

McDonald's - Louisville, KY

February 2015 to May 2020

I completed the Crew trainers program and advanced into management. I have completed several classes and other trainings through the company such as Workplace safety, Preventing violence in the work place, Leadership roles and Being an effective leader. Money handling, deposits and counts, then computer entry for results, run daily reports, monitor and adjust to meet goals and Closing all systems for end of business day. I was responsible for following and implementing guidelines and regulations to the other workers.

CSR - Customer Service Representative

Sunoco - Charleston, SC

October 2009 to May 2012

Cashier. Stocking and rotating merchandise. Following proper cleaning procedures. Lottery machines.

• Assisted customers in person

• Explained products and benefits

• Operated the cash drawer

• Confirmed payments, refunds, etc.

• Resolved payment and order disputes

Laborer

Wilkins Construction - Clarksburg, WV

March 2008 to March 2009

Remodeling burnt homes and restoring older ones. Extra experience with hanging and finishing drywall as well as roofing. Familiar with concrete.

Education

High school diploma

Skills

• Cash Handling

• Cleaning Experience

• Food Preparation

• Food Service

• Packaging

• Warehouse Experience

• Management Experience

• Closing

• Inventory Control

• Order Entry

• Order Fulfillment

• Manufacturing

• Materials Handling

• Merchandising

• Shipping & Receiving

• Customer Service

• Logistics

• Computer Entry

• Quality Inspection

• Handyman

• Drywall

• Remodeling

• Roofing

• Restaurant experience

• Management

• Order Picking

• Restaurant Management

• Forklift

• Landscape Maintenance

• Construction

Certifications and Licenses

Food Handler

December 2019 to November 2024

Passed final exam with a score of 92%.

ServSafe

December 2019 to Present

Forklift Certified

January 2021 to January 2024

Assessments

Verbal Communication — Proficient

August 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer Service — Highly Proficient

August 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

August 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Sales Skills — Proficient

August 2020

Influencing and negotiating with customers

Full results: Proficient

Work Motivation — Highly Proficient

August 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

August 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer Service Fit — Proficient

September 2020

Measures the traits that are important for success for customer service roles. Full results: Proficient

Warehouse Associate — Highly Proficient

September 2020

Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient

Restaurant Manager — Highly Proficient

October 2020

Managing restaurant staff and meeting customer expectations Full results: Highly Proficient

Customer Service — Highly Proficient

August 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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