Service Representative Warehouse Associate
Resume:
Jessica Simpson
Louisville, KY *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Temp Associate
Guess Clothing Factory - Louisville, KY
November 2020 to Present
Picking orders. Packing orders. Replenishing product and "machines" as well as using personal gladiators and scanners for the proper assignment.
Quality Control Inspector
ULC - Louisville, KY
July 2020 to Present
I work from home receiving packages to inspect and reship to customers if the product is correct. If not I would have to log it on the company dash board and return it for the right thing. Amazon Warehouse Associate
Amazon - Jeffersonville, IN
June 2020 to August 2020
Packer and "Slapper", placing shipping labels.
Certified Shift Manager
McDonald's - Louisville, KY
February 2015 to May 2020
I completed the Crew trainers program and advanced into management. I have completed several classes and other trainings through the company such as Workplace safety, Preventing violence in the work place, Leadership roles and Being an effective leader. Money handling, deposits and counts, then computer entry for results, run daily reports, monitor and adjust to meet goals and Closing all systems for end of business day. I was responsible for following and implementing guidelines and regulations to the other workers.
CSR - Customer Service Representative
Sunoco - Charleston, SC
October 2009 to May 2012
Cashier. Stocking and rotating merchandise. Following proper cleaning procedures. Lottery machines.
• Assisted customers in person
• Explained products and benefits
• Operated the cash drawer
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
Laborer
Wilkins Construction - Clarksburg, WV
March 2008 to March 2009
Remodeling burnt homes and restoring older ones. Extra experience with hanging and finishing drywall as well as roofing. Familiar with concrete.
Education
High school diploma
Skills
• Cash Handling
• Cleaning Experience
• Food Preparation
• Food Service
• Packaging
• Warehouse Experience
• Management Experience
• Closing
• Inventory Control
• Order Entry
• Order Fulfillment
• Manufacturing
• Materials Handling
• Merchandising
• Shipping & Receiving
• Customer Service
• Logistics
• Computer Entry
• Quality Inspection
• Handyman
• Drywall
• Remodeling
• Roofing
• Restaurant experience
• Management
• Order Picking
• Restaurant Management
• Forklift
• Landscape Maintenance
• Construction
Certifications and Licenses
Food Handler
December 2019 to November 2024
Passed final exam with a score of 92%.
ServSafe
December 2019 to Present
Forklift Certified
January 2021 to January 2024
Assessments
Verbal Communication — Proficient
August 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer Service — Highly Proficient
August 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Sales Skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Work Motivation — Highly Proficient
August 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service Fit — Proficient
September 2020
Measures the traits that are important for success for customer service roles. Full results: Proficient
Warehouse Associate — Highly Proficient
September 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Restaurant Manager — Highly Proficient
October 2020
Managing restaurant staff and meeting customer expectations Full results: Highly Proficient
Customer Service — Highly Proficient
August 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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