ZOYA GUL

adwsi8@r.postjobfree.com

347-***-****

**** *** ***** ** ****** Hill, NJ 08003

Scrum Master US Citizen

●Experience in information Technology including Agile Project Management.

●Experience in Agile methodologies, SAFE certified with SAFE 5.1 Principles, Scrum, business process re-engineering, reviewing existing processes, conducting gap analysis, and making recommendations for enhancements.

●Implementation expert for Clickup/Jira and Confluence across organizations, teams, and program.

●Security specialist with utmost concentration on security of application, data, network, and GIS (Global information security).

●Key contributor in the areas of Agile/Scrum methodologies, strategic planning, risk management, conflict management.

●Proven IT professional experience in software development life cycle with a focus on understanding the needs of the business and coupling that with a design first approach for processes, systems, and frameworks to align the result with the vision of the business.

●Excel in Agile Project Management, customer/client relationships management, team building, continuous improvements using best practices.

●Skills include creative thinking, Judicious risk taking, strong analytical and problem-solving abilities, excellent vendor and client relations management, communication, organization, planning, and relationship/ team building.

KEY STRENGTHS:

Agile Project Management

SAFE scrum master

Scrum Framework

Strategic Planning

Business Continuity Planning

Business Case Development

Customer Relationship Management (CRM)

Continuous Service Improvement (CSI)

Business Case Development

Stakeholder/ Vendor Management

Change Management

Team Leadership

Education

Scaled Agile - SAFE Certified Scrum Master (SSM): CERTIFICATE ID: 860*****-****

CUNY College of Staten Island, NY

Bachelors of Science: Psychology and Early childhood Development

Technical Skills & Tools

●Use of following methodologies such as Scrum, Kanban and Lean

●Agile Project management, Requirement Analysis, Iteration/ Sprint, Planning meetings, communication and collaboration, Stakeholder management, Excellent leadership skills

●Project management tools like Jira, Rally, Confluence, Azure DevOPS, Jira Align.

Work Experience

TD Bank, Mount Laurel, NJ

Senior Scrum Master Feb 2020 – Present

Project 1:

Supported my team to work on TD mobile banking app, which allowed customers to perform banking transactions on their smartphones or tablets, such as depositing checks, transferring funds, and paying bills. Using the scrum framework, I coordinated the design, development, testing, and deployment of the mobile banking app that provided a seamless user experience and integrates with the bank’s other systems.

Project 2:

Guided my team Cloud Data integration in doing so we were able to move data from on-premises sources to cloud-based applications. We used Cloud data integration to migrate from on-premise solutions to cloud-based applications or when data needs to be shared between cloud-based applications.

Key Contributions:

Led Agile process for new digital banking platform, collaborating with cross-functional teams, managing stakeholder expectations, and ensuring timely delivery.

Conducted Scrum ceremonies to ensure project success.

Has practical experience in larger Scaled Agile/ Scrum environment (SAFe) and working with distributed teams.

Facilitated collaboration between product owner and development team, managing team dynamics to promote a productive environment.

Utilized Confluence and Jira to streamline team collaboration and facilitate agile project management.

Tracked project progress using burn-down/up charts, completed internal demonstrations, and worked with developer teams to validate user stories.

Managed product backlog, access permissions, and maintained agile artifacts for visibility and alignment.

Assessed scrum maturity, trained teams, documented project requirements and notes.

Planned and facilitated team activities for Program Increment (PI) events, worked with QA team, and supported JIRA board setup for SAFE Agile SCRUM Development and Agile Kanban.

Exposed impediments and coached the team on removing them, and ensured core Agile principles were being practiced.

Served multiple teams (system and DevOps) under SAFe and ensured the core Agile principle regarding collaboration, prioritization, visibility, and team accountability are being practiced.

Coordinating with the DevOps team to ensure that the software is properly configured and deployed, monitoring performance metrics, and adjusting the development process as needed to address performance issues.

Help the team identify the specific data requirements for a particular feature or function or suggest approaches for handling large volumes of data.

Working with the team to define new user stories and tasks related to machine learning, updating sprint planning, and coordinating with stakeholders who may have specific requirements related to machine learning.

Supported the team plan for future scalability, ensuring that the data infrastructure can accommodate future growth.

Mortgage Connect, Pittsburgh, Pennsylvania

Scrum Master / Business Analyst August 2018 – Feb 2020

Project 1:

Worked with my team to develop a Mortgage connect mobile app, which helped prepare consumers for the appraisal and closing process and gave them access to the web bases tutorials that helped promote understanding of the loan documents.

Key Contributions:

●Lead and guide 2 Scrum teams and drive sprint ceremonies (sprint planning, sprint estimation, sprint retrospective, scrum of scrums)

●Worked closely with the Business, vendors Product Owner, Development,

●JIRA (zephyr for Jira) for maintaining the Test Plans, Test Cases, Test Execution, Defect Management, and Bug Reporting.

●Coach and provide guidance to Scrum Masters

●Engage Product Owners, Portfolio, and Program Managers to fulfill their individual roles, including but not limited to, communicating the Project Vision, Goals and Objectives

●Mentoring and assisting the coaching staff in helping the teams with effective backlog grooming

●sprint planning, daily scrums, sprint reviews and retrospectives (capture retrospective results with an eye on process and practice improvement; provide coaching where needed), and resolving impediments that prevent agile teams from completing sprint commitments.

●Educate key business partners, PO, and Team members on the benefits of adopting an effective scrum/agile framework in order to continue to deliver features to end users in a timely manner.

●Successfully determined gaps in the team’s efforts and performance; developed improvement plans and strategies.

●Help Agile teams to conduct workshops to gather requirements from business and document them in Confluence and JIRA

●Coordinate with production support team to collect business issues, analyze them and add to product backlog.

●Lead and guide teams in Scrum of Scrums to identify risks and dependencies and resolve conflicts.

●Facilitate feature prioritization meetings and collect Business values, Risk values from different stakeholders.

●Conduct daily stand-ups, story grooming sessions, sprint retrospectives.

●Identify risk, dependencies and remove impediments.

●Awareness of SAFe Agile Software Development framework.

BB&T, Raleigh North Carolina

Scrum Master Dec 2016 – July 2018

Project 1:

Worked with a team of developers building a Fraud Detection and Prevention System, that helped the bank identify and prevent fraudulent transactions, such as unauthorized access to accounts or stolen credit card information. Assisted my team to design and develop a fraud detection and prevention system that uses advanced analytics and real-time monitoring to detect and prevent fraudulent activity.

Project 2:

Enabled my team work on Data Warehousing projects thereby integrating data from multiple sources into a centralized data warehouse. Data warehousing ETL projects were typically used to support business intelligence and analytics initiatives.

Key Contributions:

●Facilitated the adoption of Scrum and Agile principles to help an organization transition to an Agile Culture which brought about an increase in transparency, stakeholder engagement, and team productivity.

●Worked with technical leads and scrum teams in distributed locations to drive technical refining, planning, issue resolution, and development on those product-specific technical debts.

●Regularly assessed the teams and organization’s Scrum maturity and conducted training sessions for teams to improve team understanding regarding using Agile, Lean, Scrum, and Kanban practice.

●Liaison between developers and project stakeholders; fostered quality communication between engineering disciplines.

●Conducting sprint planning sessions and retrospective and using Jira to capture the outcomes and action items.

●Generating and analyzing reports to track the team’s performance and identify areas for improvement.

●Facilitate and support all scrum events (Ceremonies): Team Agreements, Sprint Planning, Daily Scrum, Backlog Grooming, Sprint Review, and Sprint Retrospective.

●Assured continuous improvement by establishing cross-team metrics and a dashboard.

●Grow the Maturity level of Scrum by timely analyzing the maturity of Scrum and devising effective Strategies.

●Utilizing Azure DevOps to become more Agile/Scrum-focused.

●Facilitated discussion, decision-making, conflict resolution, and the delivery of committed work goals.

●Led team through requirement gathering, design specification, and deployment process to ensure customer’s business process requirements are met.

●Used Jira for monitoring dashboards, multiple projects, custom charts & progress graphs, and real time monitoring of work efforts by team members.

Precise Diagnostics, Long Island NY

Scrum Master May 2016 – Nov 2016

Project:

At precise diagnostics, I made my team organized by gathering stories from the product backlog, fostering the establishment of team velocity, development and deploying and monitoring the application in production across a wide variety of software systems and components supporting healthcare information technology.

Key Contributions:

Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.

Presenting high-impact presentations for executive and senior -level leaders

Creating full-scale project plans, including task estimates, resources, project milestones, and associated documents.

Enables the team to become high performing through collaboration and a relentless focus on continuous improvement including cross-skilling across the team.

Utilized JIRA to maintain iteration stories and track the status of iteration and version management.

Take end-to-end ownership of projects from a delivery perspective to ensure they are managed to completion and to agreed time, cost, scope, run rate, and quality.

Measures team delivery, maturity, and performance and reviews the metrics with the team to identify improvement opportunities.

Facilitates dependency management/risk management/ impediment removal for the team.

Helps the team define norms/agreements, like a Definition of Ready and Definition of Done, and enforces the agreements.

Contact this candidate