Customer Service Control Specialist
Resume:
Roxanne Castro
Contact
*** * ********* ******* **** 2
Park Ridge, IL
***********@*****.***
Education
Roosevelt University
Marketing
Strengths
Active listener
embracing all personalities and facilitating a cohesive work environment
Strong sense of community and volunteering
Accomplished at planning and producing results while maintaining excellent level of customer service
Excellent in adopting any computer program and producing results quickly
Work Experience
Kirklands
2019 – Present
Assistant Manager
Managed high visibility display for fast moving products. Designed displays for holiday items. Resulting in excellent product turnover. Preformed the opening and closing of location in lieu of manager.
Positive customer service reviews increased since employed
Brought in by past manager due to my work expertise to increase customer service and inventory processing
Tuesday Mornings
2013 - 2019
Assistant Manager
Managed daily running of retail store including displays and employees. Ran payroll for employees.
Maintained the integrity of stores directive of bringing overflow items to customers at a lower price.
Increased customer service by having a thorough knowledge of the store’s inventory to help customers make the best decision.
Family Christian Bookstore
2010-2013
Inventory Control Specialist/Assistant Manger
Managed the inventory of store relating to ordering, receiving and pricing merchandise in store. Kept the store inventory low without reducing customer’s experience or needs.
●Completed opening/closing procedures as well as employee management in absence of the store manager
●Created sales plan in conjunction with corporate
Relatable Volunteer Experience:
Jerusalem PTA – Fund Raiser Chair
Ran successful campaign to raise funds for school needs of proper water fountains and accessories for school’s activities
Funds raised more than required budget allowing for teacher wish list to be fulfilled
Assembled and organized the largest group of volunteers
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