Data Entry Medical Receptionist

Yvonne Orona

FONTANA, CA ***** • 909-***-**** • ***********@*****.***

Professional Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than Number years.

Skills

Patient Engagement

Demographics Information

Schedule Coordination

Patient Health Information Access

Teamwork and Collaboration

Answer Telephones

Claim Forms

Data Entry Software

Schedule Patients

Patient Information Collection

Calendar and Appointment Management

Call Transfers

Information Documentation

Patient Referral

Patient Eligibility Requirements

Customer Satisfaction

Timely Processing

Work History

Front Desk Medical Receptionist, 04/1998 to 10/2021 Kaiser Permanente – San Dimas Ca.

Completed clerical duties and tasks for clinic administration. Exhibited high energy and professionalism when dealing with clients and staff. Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Checked patient insurance, demographic, and health history to keep information current. Organized paperwork such as charts and reports for office and patient needs. Helped patients complete necessary medical forms and documentation. Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.

Maintained current and accurate medical records for patients. Supported office staff and operational requirements with administrative tasks. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Registered and verified patient records before triage with most up-to-date information. Obtained payments from patients and scanned identification and insurance cards. Managed multi-line phone system and pleasantly greeted patients. Completed patient referrals to other medical specialists. Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Notified manager of incidents and potential incidents relating to patients and staff for swift action. Performed various administrative tasks by filing, copying and faxing documents. Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Prepared and processed patient referrals and transfer requests. Coordinated patient scheduling, check-in, check-out and payments for billing. Greeted visitors and initiated triage processes for clients to streamline patient flow. Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass. Adhered to strict HIPAA guidelines to protect patient privacy. Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Invoiced patients accurately in line with charging guidelines. Managed office logistics by scheduling appointments, maintaining files and collecting payments. Organized and maintained patient chart filing system to promote quick data finding for staff. Completed administrative patient intakes with case histories, insurance information and mandated forms.

Education

06/1986

Monrovia Community Adult School - Monrovia, CA

MEDICAL SECRETARY, 1986

Northwest College

Certifications

Area of certification Training - Timeframe

Contact this candidate