Data Entry Customer Service

Profession Summary

Over seventeen years of customer service oriented experiences seeking customer or community facing roles. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and conflict management capabilities.

Skills

Crisis intervention prevention, organizational skills, communication skills, data entry, report generating, Microsoft Office & Google Drive.

Work Experience

Contra Costa County Probation Department, Juvenile Institution Officer III (2/2005-Present)

Martinez, CA

●Monitor youth daily. Escort juveniles to education classes, supervise the daily activities of juveniles in residence; ensure all established policies and procedures are followed, disciplinary action as necessary.

●Functioning as a lead Juvenile Institution Officer since 2007, providing direction and delegating duties and tasks for the team

●Support all social and cultural celebration activities in the building since 2005

●Train employees in both technique and proper actions to be taken in a variety of situations pertaining to juvenile detention.

●Maintain files, recorded contacts and files reflecting changes as appropriate.

●Develop and implement group and individual treatment plans

●Utilize computerized data entry equipment and various word processing and/or file maintenance programs to enter, store and/or retrieve information.

●Confer with counselors or other professionals connected to agencies providing human services to probationers, and maintain knowledge of probationers' needs, status, progress, etc.

Industry Recognized Certifications

No expirations

●Thinking For A Change

●Aggression Replacement Treatment (ART)

●Girls Circle

●Cognitive Behavioral Interventions for Substance Abuse (CBISA)

●True Colors

●Ohio Youth Assessment System (OYAS Trainer)

Accomplishments

●Developed Cooking & life skills class for youth- 2022

●Employee of the Quarter- 2010 & 2019, Contra Costa County Probation Department

●Field Training Officer since 2019

Education

Associate of Science – Criminal Justice

2005

Napa Valley Community College

References

Available upon request

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