Sales Associate Customer Service

BUSHIRA NAKITENDE

WORK OBJECTIVe

Seeking positions where I can utilize my education, experience and acquired skills towards becoming a valuable team member. ACCOMPLISHMENTS

●Photography.

●AuditionedandselectedtobeapartoftheRoyalBankofCanada's

“Some Day” commercial, a commercial showing the youth's future career plans.

●FluentinbothEnglishandLuganda

●CPRCertificate

●SmartServe

WORK HISTORY

The Wine Shop 11/2022 to Present

Brand Representative

● Close and Open store

● Knowledge of the POS System

● Prepare the wine tasting bar when needed and required.

● Prepare for shipment days and stock up shelves when shipment comes as well as when needed.

● Complete performance summaries for the company

Bartender/Server, 02/2022 to 01/2023

Jamaica Way

● Greet customers with warmth and friendliness.

● Have the menu presented for the customers and reaffirm them that you are always there if they need help for anything.

● Receive payments by validating credit cards charges; approving checks; accepting currency; calculating and issuing change for to go orders

● Help with the setting up and clearing tables, replenishing water; serving beverages.

● Ensure that I am serving to people of age by checking all identification

● Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

● Organize and clean my area of work.

CONTACT

Address :212 Epsom Downs Drive

Toronto, ON M5V 0E2

Phone : 647-***-****

Email : ***********@*****.***

SKILLS

●ActiveListening

●CollaborationandTeamwork

●Reliable

●Enthusiastic

●Motivated

●Punctual

●Creative

● Initiative

●Keentolearn

●Promptlearnerandquicktoadapt

● Managing the bar inventory and keeping the bar well stocked as well as the non-beverage drinks.

HOSTESS, 03/2022 TO 10/2022

NORTHERN MAVERICK

● Greet incoming and departing guests warmly with a genuine smile eye contact; escort them to assigned dining area; present menus; announce waiter’s name

● Inform guests of any current promotions.

● Answer incoming calls to the restaurant and provide appropriate service.

● Manage the flow of guests into the dining and bars areas and provide accurate time.

● Manage Open table and confirming online bookings. Server, 06/2021 to 08/2021

Sunrise Caribbean Restaurant

● Ability to provide excellent customer service through communicating with customers.

● Refilling the food in the right containers.

● Stocking the floor when needed.

● Take and serve drinks/food orders.

● Responsible for keeping the area tidy and clean.

● Keeps the register accurate through correct billing, payment processing and cash management practices.

● Explained menu items and suggested appropriate options for food allergy concerns.

Sales Associate, 01/2020 to 06/2021

Adidas - Toronto, Ontario

● Prepared merchandise for the sales floor by pricing or tagging.

● Helped customers locate products and checked the store system for merchandise at other sites.

● Solved customer challenges by offering relevant products and services.

● Increased sales by offering advice on purchases and promoting additional products.

● Provided positive first impressions to welcome existing, new and potential customers.

● Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

● Engaged with customers to effectively build rapport and lasting relationships.

● Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Brand Representation, 08/2019 to 03/2021

Abercrombie and Fitch, Hollister - Toronto, Ontario

● Maintained energy and enthusiasm in a fast-paced environment.

● Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

● Used POS system to process sales, returns, online orders and gift card activations.

● Maintained a clean sales floor and straightened and faced merchandise.

● Greeted customers and helped with product questions, selections and purchases.

● Supported loss prevention goals by monitoring shopper behavior.

EDUCATION

Bachelor of Science, Criminal Justice, Expected in 04/2025 Humber College, Lakeshore - Etobicoke, ON

2019

St. Joseph's College School (SJCS) - Wellesley, Toronto, Ontario References available upon the request

Contact this candidate