Computer Operator Customer Service

Michael Oniel Bonner

*********@*****.*** І 469-***-**** І Forney Tx 75126

Qualifications Profile

Analytical with the ability to leverage strong criminal investigation background and technical training and experience to excel in a covert operation, Intelligence gathering, and security role.

Formal and hands-on training in maintaining system security, network maintenance, and troubleshooting internal and external connectivity issues.

Excel at preserving evidence through proper chain of custody, data integrity through various backup and recovery.

A team player with excellent critical thinking, customer service, training and leadership skills.

Core Technologies

Environments:

UNIX and Windows

Tools:

Microsoft Office, Linux Essentials, Active Directory, Hyper-V, NMAP, SNMP

Methodologies:

Point-of-Sale (POS) Systems, ACL, NAP, DMZ, VoIP, OSI, TCP/IP.

Education and Credentials

Certificate in Information Technology Security & Administration, MyComputerCareer, Texas, (2019)

CompTIA Certifications, Dallas, Texas

Secure Infrastructure Specialist, Network Infrastructure Professional, Operations Specialist, Server+, Security+, and Network+

Linux and Microsoft Certifications

Linux Essentials LPI, MTA: Mobility & Device, Security Server, and Windows Server

Other Certifications, Kingston

Jamaica constabulary Staff College October 2012

Major Investigations Core Skills, Detective level 1, Crime investigation, interview technique, statement recording, report writing, data analysis & evidence gathering.

Transport & Repairs Division Central Police Motor Driving School July 2012

Qualifying Driving & Maintenance. (System of motor car control, Daily maintenance or driver’s prayer, the Hallmark of the expert driver, the ten (10) commandment of motoring, log book and transport regulations.

Caribbean Reginal Drug Law Enforcement Training Centre (REDTRAC) September 2013

Special Investigation (Money Laundering, Drug Trafficking, Drug Control, Risk Management) in conjunction with the United Nations Office on Drugs and Crime (UNODC)

Diploma Business Admin computer major, Excelsior Community College, Kingston, Jamaica

AS in Management Information System (MIS), Excelsior Community College, Kingston, Jamaica

Received a plaque award from the United States (US) Embassy Reginal Security Office Division in Kingston Jamaica for superior performance whilst on duty.

Experience Highlights

Reconext Story Rd, Irvin, Texas 2021 – 2022

Quality Auditing/Technician

Perform daily pressure testing on computer system hardware and software installation to ensure quality in control system.

provided technical expertise as it relates to hardware and software solutions.

Ensure customer complaint is fully address before final shipment.

Participate in implementing new quality improvement standards.

Provide support to computer technicians in problem resolution.

Perform computer laptop repairs.

Texas Department of Criminal Justice, Huntsville, Texas

Correctional Officer III, 2017 – 2019

Related Skills: Knowledge of Security Principles, Communication, Organizational Skills, Risk mitigation Leverage skills as a former Police Officer to provide security and to take offenders into custody through observation, searching, restraining, communicating and transferring where necessary. Maintain discipline in accordance with standard operating procedures and utilize trained skills to prevent escapes. Coordinate the efficient running of the Unit Mental Health Program.

Volunteered for other roles whenever there was shortage of staff and learned other job functions as a result.

Worked overtime on several occasions to respond to emergencies and to perform other assigned duties as needed.

Assigned cases to Investigate from time to time as it relates to offender on offender.

Brookshire Grocery Company, Forney, Texas

Marketing Associate – Customer Service, 2016 – 2017

Related Skills: Customer Service, Communication

Ensured superior customer satisfaction by responding to customer queries, demonstrating knowledge of products through presentations, and providing service with a smile. Assisted department manager in re-ordering inventory, place orders, stock recovery, labeling, packaging and loss prevention.

Demonstrated talent for quickly learning new information, procedures, and technologies.

Jamaica Constabulary Force, Kingston, Jamaica.

Mobile Reserved Division (Police) 2010-2012

Now known as Specialized Operations/SWAT, carried out special covert/surveillance operations, conduct raids, cordons and search and mobile and foot patrol.

Anti-corruption Branch, Police detective, 2012– 2015

Related Skills: Security Education & Training, Knowledge of Security Principles & Cyber-crimes, Report Writing, Customer Service, System Administration, Intelligence Gathering & Investigation, Branch now known as the Major Organized Crime and Anti-Corruption Agency (MOCA) in using computer forensic reports to investigate security incidents, perform covert operations, and conduct criminal investigations. Carried out intelligence gathering and surveillance to investigate crimes and other acts of corruption conducted by police officers and government employees; confiscating evidence, making court appearances and performing other tasks to solve crimes. Provide supervision for new police as it relates to investigations, statement writing and reports and evidence gathering.

St. Andrew South Police Division 2015-2016

Carried out investigations into reported crimes, incidents, stolen motor vehicles and accidents. Supervise new police officer in statement recording, investigations and incident handling.

Protection and care of Government property.

eGov Jamaica Ltd. (Formerly Fiscal Services Ltd.), Kingston, Jamaica

Computer Operator, 2008 – 2010

Related Skills: Network Security, Customer Service, Troubleshooting, Risk Mitigation, Security Breach Investigation, System Administration Implemented network security requirements according to the IT department’s standard operating procedures, enforced rules governing unauthorized access and employed risk mitigation efforts. Archived storage devices, investigated and reported security breaches, managed confidential documents, and resolved networking and system administration issues. Assisted with backing up files, troubleshooting, and monitoring the network and power management stations.

Often called on to perform system administration and help desk operations outside of customer service regular hours.

Praised for outstanding performance in going beyond the call of duty to learn about new hardware and software tools in order to resolve IT related issues.

ADDITIONAL EXPERIENCE

Computer Operator, supervisor (data center) Accountant General’s Department, Kingston, Jamaica

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