Support Representative Customer

Khalitha Ayak

Email: **********@*****.***

PROFESSIONAL SUMMARY

I am a driven individual with good interpersonal, technical and managerial skill. I have the ability to make personal connections, engage individuals and proactively collaborate with others to attain a collective goal while maintaining professionalism. I am a focused individual with some level of experience within the telemarketing industry. Over the period of 3 years, I have pursued a career in customer service where I undertook role as a customer service agent, call center agent and a sales representative, in which I applied myself in the most productive way. SKILLS

Good communication skills (written, oral and listening)

Good customer relation

Active listening

Multitasking

Persuasion skills

Script/objection handling

Critical thinking

Emotional intelligence

Planning/organization

Reporting

Data management

Presentation

Use of relevant CRM and computer programs

Data management and analysis

WORK EXPERIENCE

INSURANCE SUPERMARKET

Outbound Sales Agent (May 2022- Feb 2023)

Handled pre-sales engagement over the phone

Called prospects that filled out a form

Updating clients on any changes made to the company policies

I pre-qualified leads

Identifying sales opportunities and engaging clients to come to a close

Rightfully dispositioned calls

Engaging conversation with clients that lead to sales

Worked hard to handle objection and minimize rejection through well thought out strategies

Connecting with client to build rapport in order to ensure client’s satisfaction

Strategically following up on clients

Client data management (Data Entry, Investigation, Analysis etc.)

Familiarized myself with some CRM tools. The CRM tools used were Amazon workspace, Slack, Zoom and Chase data.

GREY KNOT (Property Management)

Virtual Assistant/Call Agent (Feb 2021 – Mar 2022)

First point of contact of the company

Worked closing with clients to identify challenges and proffer solutions

Calendar management and making travel arrangements

Handled a good number of calls and emails on a daily

Client data management

Set appointment for clients

Preparing quotation for clients

Sharing feedback to the internal team to improve customer experience

Took client payment and updated billing information

Performed email marketing

Working closing with clients to secure properties that meets their needs

I made use of the following CRM TOOLS like Vici dials, Zoom, Excel And Zendesk

Handled customer survey/took on research to improve customer satisfaction

Created marketing content for the company

Performed B2B sales and upselling

RENT TO OWN SERVICES

Telesales Representative (Mar 2020 – Dec 2020)

Handled both inbound/outbound calls

Marketing/sales

Pre-qualification of leads to ensure compatibility

Matching clients to the best credit agent to resolve dispute

Follow up on clients

Setting appointments for credit repair agent

Performed hard selling and B2B sales

Client data investigation

Ensuring I reached my weekly quota

Adequately engaging clients and communicating value proposition SUMMARY

With a strong desire to execute task and my previous experience in customer service/telemarketing, I am confident I will proficiently carry out any customer oriented role and I am also open to learning and growing within the organization.

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