JENNIFER GRAVES

*** *. ********** *****, *****, Idaho 83616

Cell: 808-***-**** - email - adwscn@r.postjobfree.com

PROFESSIONAL

SUMMARY

Professional Bartender with an extensive knowledge of spirits and an intuitive ability to engage customers of all types. Friendly, open and committed to building a customer base by providing a positive service experience.

SKILLS

• Engaging personality

• Creative mixology

• Aloha POS

• Attending multiple customers

• Handling difficult customers

• Inventory

• Ordering bar supplies

• Preparing garnishes

• Able to lift 50+ pounds

• Able to bend, squat and reach

• Changing beer kegs

• Positive attitude

• Highly reliable

• Liquor, beer and wine knowledge

• Knowledge of craft and microbrews

EDUCATION

2005 Certificate of Completion in Cosmetology : Cosmetology Elite School of Cosmetology - Sacramento, CA

• Customer service training

• Cosmetology coursework

EXPERIENCE

02/2014 to Current Bartender

Dolphin Spit Saloon — Kailua Kona, 96740, HI

Greeted guests in a timely and professional manner.

• Maintained full knowledge of beverage lists and promotions.

• Waited on multiple customers at the bar and throughout the bar area.

• Managed strict beverage control to minimize waste.

• Set up glassware and liquor prior to events.

• Processed orders on a computerized Point of Sale system.

• Notified management of ordering needs (liquor, beer, wine, paper goods, etc.). 07/2010 to 01/2014 Bartender

Sams Hideaway — Kailua Kona, 96740, HI

• Greeted guests in a timely and professional manner.

• Enthusiastically and appealingly described food and drink specials to guests.

• Poured drinks using standard pour according to specifications.

• Upheld strict cash handling procedures.

• Verified that guests at the bar were of legal age.

• Cleaned shelving, mixers, cups, blenders and soda guns.

• Consistently used suggestive selling techniques. 1

Resume of Jennifer Graves

08/2007 to 10/2009 Server

Huggos — Kailua Kona, 96740, HI

® Consistently provided professional, friendly and engaging service.

® Skillfully promoted items on beverage lists and restaurant specials.

• Displayed enthusiasm and knowledge about the restaurant \'s menu and products.

• Quickly recorded transactions in MICROS system to deliver prompt service.

® Delivered quality service by providing a warm and welcoming environment. Assisted co-workers whenever possible.

2

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