Service Representative Data Entry
Resume:
Monique Graham
Katy, TX *****
**********@*****.***
I am currently an Esthetician Student. I graduate in June. I am a very hard worker who is outgoing with a personality everyone loves. I am a passionate worker who strives for perfection with any task. Authorized to work in the US for any employer
Work Experience
Service Manager/Bar Manager
Bar Louie - Katy, TX
March 2021 to Present
Responsible for our Front of House Staff; their schedules, inventory and training. The day to day functions of a GM has become my responsibility. I am also Responsible for all Front of the House duties including hiring and firing. I place all liquor, beer and wine orders. I count inventory every other week. I started off as a server and moved up quickly to management.
Marketing Rep/Patient Liason
Innovative Lasers of Houston - Houston, TX
May 2019 to Present
Assist patients with weight loss goals, put together TV airings and commercials for branding, coordinate and facilitate TV segments, accounts payable, credit/debit card disputes, Front desk Admin, social media marketing and advertising.
Server/Bartender
Amayas Taco Village - Austin, TX
February 2018 to April 2019
Serve customers. Clean, bartend. Work aloha system manage, do inventory for restaurant
F&B Coordinator
DoubleTree by Hilton Hotel - Austin, TX
August 2017 to April 2018
Serve guests, clean, prep food, room service and assist with banquets Business Development Manager
Source Molecular - Austin, TX
September 2015 to January 2018
I am in charge of Sales and Marketing. I make calls to potential clients, create Webinars, organize conference calls, send emails, design email templates and organize group meetings via Skype Server/Bartender
Romano's Macaroni Grill - Round Rock, TX
September 2015 to September 2017
I am a server and bartender. I take orders and provide customers with a great experience. I am also a bartender here and I help expo the food.
Customer Service Representative
iEnergizer - Austin, TX
April 2015 to October 2015
Responsibilities
Verify medical insurance for clients and send results off to insurance carriers Accomplishments
I am currently working here. I present myself in a professional way which allows my co-workers to feel comfortable coming to me for anything.
Skills Used
10key by touch, customer service, data entry, accuracy, microsoft programs Caregiver
Private InHome Health - San Angelo, TX
March 2013 to February 2015
Responsibilities
Take care of patient. Cook, clean, give meds, help patient/client with personal hygiene. Run errands, transport to Dr. Appointments and take vitals.
Accomplishments
I am currently working here. I have become very close to the family and I treat them as my own family. I have made them feel safe and secure with the care I am providing to them and the patient. Skills Used
Patience, First Aid, CNA skills such as med passing and vitals PreK Teacher
Little Coconuts Learning Center - San Angelo, TX
April 2011 to August 2014
Responsibilities
Prepare weekly lesson plans for my class and the toddlers class, prepare lunch, provide care to all age groups, was left in charge when the director/owner was out Accomplishments
I brought organization to this newly established daycare facility. Assisted with providing lessons plans and activities and kept our children and parents happy. Skills Used
First Aid, Patience, organization, bookkeeping and leadership skills Account Management Specialist
ACT - San Angelo, TX
January 2009 to April 2011
Responsibilities
Skip trace accounts, find debtors, collect on defaulted student loans, provide payment options Accomplishments
Provide my team with motivation. Brought a cheerful and friendly environment. Skills Used
10key by touch, used all Microsoft computer programs, clerical skills, receptionist skills and customer service skills
Medical Assistant
Baptist Memorial - San Angelo, TX
February 2007 to January 2009
Responsibilities
Assist residents with everyday living, pass meds and chart meds, chart behaviors, assist with transports and activities.
Accomplishments
Was a very friendly person, outgoing. Was always dependable and would always cover shifts when needed.
Skills Used
First Aid, patience, organization, med passing
Cashier/Sales
Chick-Fil-A - San Angelo, TX
February 2003 to February 2007
Responsibilities
Take orders from customers, prep food, clean store at the end of every shift, count out register after every shift
Accomplishments
Created a friendly work environment, was dependable and reliable Skills Used
Great customer service skills, 10 key by touch, clerical skills Customer Service Representative
Sitel Corporation - San Angelo, TX
March 2002 to March 2004
Here I performed balance transfers, offered payment protection to credit card holders, assisted credit card holders with their accounts
Child Care Assistant
The Learning Center - San Angelo, TX
May 2002 to February 2004
Responsibilities
Provided assistance to teachers in the classrooms. Also was a child care provider for the infant room and taught the toddlers classroom which was curriculum based. I had to prepare my own lesson plans. I helped prepare meals and snacks, and assist with field day activities. Accomplishments
accountability- everyone knew that I would hold them responsible for their actions and make them give 1000% everyday.
Skills Used
CPR, First Aide, listening skills, creative thinking, planning skills Education
Associates in Business Administration
Everest University - Tampa, FL
2013 to 2016
CMA in Medical Assistant
American Commercial College - San Angelo, TX
2007 to 2009
Skills
• Aloha
• Hostess
• Restaurant Server
• Waitress
• Bartending
• 10 Key Data Entry
• Toddler Care
• Caregiving
• POS
• Childcare
• Meal Preparation
• Business Development
• Restaurant Management
Certifications and Licenses
TABC
May 2020 to May 2024
CPR
Assessments
Bartending — Familiar
April 2021
Understanding, pouring, and mixing drink orders
Full results: Familiar
Typing — Completed
July 2019
Transcribing text using a standard keyboard
Full results: Completed
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Customer service — Familiar
March 2022
Identifying and resolving common customer issues
Full results: Familiar
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Social media — Familiar
June 2022
Knowledge of popular social media platforms, features, and functions Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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