AngelaNichols—adwsc7@r.postjobfree.com

Demonstrated Success Record:

● Motivating staff to peak performance levels.

● Lead Concierge for the Vip Experience @ Microsoft Atlantic Yards

● Proven record of drive, initiative and successful project management.

● Call Center Representative with over 10 yrs experience in Member benefits and Provider Scheduling.

● Experience in computerized filing systems in reference to maintaining corporate integrity. Work Experience

Lead Concierge/Host VIP Experience

Microsoft Corporate Data Center, Atlantic

Yards/Randstad Corporate Staffing Atlanta

November ‘22 - March ‘23

● First encounter Concierge/Host for the Vip Experience Center

● Creation of QR codes for parking deck

access, visitor processing for Events

● Managed content & requests to visit property

thru our Global Workplace GMS & GSAM

Portal.

● Overseer to Eight Vip conference Decks and

the Envisioning Theatre

Site Coordinator/Executive Administrative Assistant Chris 180 Counseling Centers - Brookhaven/Atlanta

February ‘22 - November ‘22

● Provided confidential front desk support and liaison services to the internal care provider network. Administrative support for the principal counseling group, as Site coordinator.

● Exclusive scheduler for Nurse practitioners and select executive staff members, this to include managing staff calendars and appointment scheduling.

● Utilized Carelogic scheduling and billing systems

● Continual key elements of my day include screening and handling telephone communications, greeting and directing clients, and dealing with administrative inquiries as they arise.

Benefits Enrollment Coordinator

Alight Solutions/ TRC Staffing -Atlanta

October ‘21-February ‘22

● Delivery of quality customer care by following optimal procedures and implementing creative solutions, within a call center environment

● Experience in de-escalating possible conflicts using calming, professional approaches combined with advanced procedural knowledge to insure the comfort of all parties.

● Maintained data integrity by prior verification methods

● Worked with internal staff and Vendor Clients to resolve any sensitive issues regarding insurance related documentation while in compliance with HIPAA standards. In-flight Catering Auditor

ACS Solutions (Delta Airlines)- Atlanta

May ‘21 - October ‘21

● Onboard Auditing of Catering Carts,to uphold continued customer care service standards

● Connecting with on campus flight kitchen's & Control Tower Agent to coordinate with catering staff, ensuring proper delivery and inventory controls.

● Designation of First class and Comfort+ meal choices as well as auditing the supply carriers and provision kits for Flight Attendants in accordance with in-flight passenger services.

● Involved in the negotiation of contracts for Vendor purchasing, delivery and distribution of various food and beverage products.

Consumer Business Platform Specialist

Exela Data Support Technologies - Norcross

August ‘20 - April ‘21

● Customer care, for financial institutions and SBA loan holders. providing assistance with loan servicing inquiries and removal of Hold Code/Errors Codes within Software Platform.

● Inbound Support Team Member via Call Center environment for SBA Paycheck Protection Loan Program.

● Performed maintenance of Capital Access Financial System (Online Platform).

● Data imaging and Help Desk Clerk to include password and system unlock exchange/Tech support/ SBA gov web navigation.

Billing Specialist/Customer Service

Avery Partners/Children's Healthcare of Atlanta

January ‘20 - May ‘20

● Verification and maintenance of patient billing schedules and Client organizational billing via inbound/outbound Support center.

● Account data review to include Tech support and referrals to financial council to assist with current outstanding balances to further qualify families for payment plans.

● Correction of improperly coded services and setting up payment plans via secured payment portal.

● Frequently combined data from multiple systems to ensure that account information is complete; purging files to eliminate errors and duplicate chart file data. Dealer/Client Coordinator

Ampcus Inc Staffing/Manheim Auction - Atlanta

April - December2019

● Responsible for answering and responding to inbound/outbound calls.

● Authorization and determination of repair services and processes related to transporting vehicles to the dealerships.

● Utilized CRM and AS400 databases to update in house dealer/broker accounts related to the auction house processes.

● Proficient in Outlook, Excel and Microsoft

applications.

● Client services interactions, directed customers to product information resources, including those available on member specific Dealer/Broker sites. Westat Data Specialist

Data Collection Clerk / Transportation Helpdesk Support for National DOT April ‘18 - April ‘19

● Prepared source data for computer entry by compiling and sorting information electronically. Processed customer and account source documents by reviewing data for deficiencies.

● Provided help desk tech support and resolved discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

● Verification of entered customer and account data by reviewing, correcting, deleting, or re-entering data Purging of files to eliminate duplication of data.

● Maintained operations by following policies and procedures as well as reporting needed changes. Scheduling Coordinator

Chime Solutions/Kaiser Permanente - Morrow, GA

July 2017 to April 2018

● Scheduling of provider appointments, via EPIC/EMR software systems according to Call Center protocols. Assisted Members with navigation of KP.org web portal

● My team was considered the crucial link between the member and the care delivered by clinical staff, therefore working collaboratively with all clinical services staff in support of direct patient services. Thomas Eye Group

February 2017 to July 2017

Scheduling Coordinator

● Utilizing an AS400 software system as well as a proprietary CRM scheduler and data collection server, were daily routine.

● Referring callers to the appropriate departments for vision and surgical services, as well as assisting patients with forms online

● Patient services coordination was key to allow for proper delivery of clinical services. Elica Health Centers

September 2016 to February 2017

CSR/Scheduling Coordinator

● Providing excellent customer/patient services via phone while utilizing The NEXTGEN software system as well as Elica proprietary software and Excel.

● Referring callers to the appropriate departments for outside services, making appointments for patients according to established Center protocols and assisting patients/clients with forms; my team is considered to be a crucial link between the patient and the care delivered by clinical staff, therefore working collaboratively with all clinical services staff in support of direct patient services is key.

● Exhibiting flexibility and a "can do" attitude is a Win/Win, while maintaining core values

● HIPAA Standards and implementing the mission statement the organization. Education

Associate in Culinary Sciences

Contra Costa College - San Pablo, CA

March 1992 to June 1994

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