Database Administrator Support Analyst

Anita Safo

Norcross, GA *****

Home: 678-***-****

********@*****.***

www.linkedin.com/in/anitasafo

PROFESSIONAL SUMMARY

Database administrator seeking to continue to grow my IT professional knowledge and experience. I have over 8 years of management experience in the customer service and 3 years of technical support analyst experience. Successful in both self-directed and team environments. Quickly learning and mastering new technology with phenomenal troubleshooting skills.

TECHNICAL SKILLS

- Knowledge of Microsoft Suite. (Excel, Word, PowerPoint)

- Knowledge in MAC OS, iOS, Windows7 and Windows10

- Knowledge in HTML, JavaScript, SQL, and Java languages MANAGEMENT INFORMATION SYSTEMS PROJECTS

- Developed multipage website using HTML linked to cascading style sheets.

- ‘The Big Dig’ project management analysis using AceProject to assign tasks.

- Directed ‘The Culture Shock Show’ using MS Project to assign tasks and overview timeline. ORGANIZATIONS

- Management Information Systems (M.I.S.) Club

- Women in Information Technology (I.T.)

EXPERIENCE

E-TRADE / MORGAN STANLEY Alpharetta, GA

Database Administrator December 2021 – present

- Monitor and troubleshoot database alerts in Big Panda, Jira, and SmartIT.

- Execute Oracle and Sybase SQL scripts using Linux commands in monitored database instances.

- Create and update the organization's internal Confluence knowledge base as new incidents/work orders are requested and resolved.

NOLAN TRANSPORTATION GROUP Alpharetta, GA

Helpdesk Analyst January 2020 – December 2021

- Receive and respond to end user tickets/emails, incoming VOXO calls, or Slack IMs.

- Create 100+ new NTG user accounts, monthly across all offices. Also granting all necessary access based on assigned roles.

- Provide administrative support for certain systems - including but not limited to: Windows, AD, Outlook, Exchange, and FortiClient VPN.

- Identify and analyze trends in the reported helpdesk issues and develop solutions and Knowledgebase documentation to address preventively.

GWINNETT COUNTY GOVERNMENT Lawrenceville, GA

Business Relationship Consultant Intern August 2019 – January 2020

- Assisting business relationship consultants responsible for driving business process innovation through IT solutions that enable key organizations to achieve business objectives.

- Leading analysis of 1000+ outstanding IT trouble tickets across all Gwinnett County Government organizations to identify common issues, improve customer service, and help to develop a self-service portal. - Creating custom reports, graphs and dashboards utilizing Remedy Force, MS Excel, and SQL logic in support of BRC objectives IKE’S CAFE AND GRILL Norcross, GA

Front of House Manager December 2013 – July 2020

- Hire, train, supervise, and schedule host and service staff

- Manage purchasing and inventory control to ensure sufficient levels of high-quality product while eliminating waste

- Troubleshooting POS system and escalating to the vendors.

- Troubleshooting network and USB printers.

- Collaborated with culinary team to create attractive and appetizing signature presentations as central component of menu and theme, substantially increasing repeat business EDUCATION

GEORGIA GWINNETT COLLEGE Lawrenceville, GA

Bachelor of Business Administration May 2020

Concentration: Management Information Systems

Minor: Information Technology

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