Patient Access Nursing Assistant
Resume:
FRANCISCA R. EVORA
Minot ND, ****3
701-***-****- *******@*****.***
SKILLS:
People oriented, able to work well with customers, staff, and supervisors
Excellent attention to detail
Works effectively under pressure
Respects confidentiality, dignity, and feelings of Customers
Willingness to assist co-workers
Reliable, punctual and dependable
EDUCATION:
North Shore Community College, Danvers, MA September 2009-February 2010
Course Work: Nursing
North Valley Training and Development, Pelham, MA January 2001
Course Work: Certified Nursing Assistant
EMPLOYMENT HISTORY:
Trinity Hospital
Patient Access Manager
October2021-Now
Responsible for the management and leadership of the Patient Access Service Department within Trinity Health and accountable for developing, implementing, and maintaining consistent process to support financial and clinical operations.
Sanford Walking Clinic Minot
November 2020-May 2021
Patients Access Representative
Patients registration and scheduling
Greets patients verified demographic to accurately register and schedule and takes care of related paperwork.
Create electronic files, provides scan, and routes necessary forms and documents. Educated patient and captures their signatures on necessary paperwork, establish and assign financial responsibility, collects co- payments and pre-payments and payments on the account.
Scheduling patients appointments procedures, obtains and coordinate referrals. Frequently takes directions from nursing team.
Delta Vacation
ESA September 2019-June 2021
Makes and receives calls from Customer and Travel Agents to book vacation packages.
Emails and phone calls directly with Accounting Department, handling credit card payments and refunds.
Assisting customer before, during and after vacations.
Constant Training with vendors from hotels and resorts.
Cognizant
PSR April 2019-August 2019
Review orders, summarize medical portion of the file
Makes and receives calls from health insurance companies to verify eligibility and benefits.
Obtain medical chart notes from reps/ thru doctors and contact payers to obtain pre- authorization.
Verify secondary preauthorization through documentation links.
Finalize the case and allow the application of the product on the patient.
Maintain confidentiality of any confidential medical records or patient information
Operate in strict compliance with all applicable laws
Partners with respective Sales Representative regarding patient pre-authorization status
Follow-up on preauthorization status using online provided portals.
Home Depot
Cashier February 2019- May 2019
Providing customer service with fast, friendly, accurate and safe service. Process checkout and return
transactions, as well as monitor and maintain the self-checkout area. Proactively seek product and
project knowledge to provide customers with information and identify selling opportunities.
Trinity Hospital Minot, ND
Patient Access Team Lead April 2014 – June 2018
Responsible to provide functional guidance, direction, and leadership to patient access services.
Accountable for the facilitation of timely access to care for patients.
Responsible for registering and admitting patients to the hospital for inpatient or outpatient procedures.
This includes but is not limited to collecting accurate information. Complete demographics in a timely,
friendly and courteous manner by correctly using the computer system.
Responsible to provide information to all customers, patients and co-workers appropriate based on
current regulations.
Answering email with account correction for the billings offices, using Microsoft and Excel. Answering
phone calls, using fax and copiers. Also responsible for employee scheduling.
Admitting Rep January 2012-April 2014
Responsible for registering and admitting patients to the hospital for inpatient or outpatient procedures.
This includes but is not limited to collecting accurate and complete demographics in a timely, friendly
and courteous manner by correctly using my the computer system. Responsible to
provide information to all customers, patients and co-workers as appropriate based on current
regulation.
Trinity Homes, Minot, ND
Certified Nursing Assistant March 2010- January 2012
Provided care, emotional support, and assistance to rehabilitating and terminally ill patients
Assisted nursing staff with a variety of procedures
Attended in-services focusing on patient’s specific needs, right, dignity, and nursing home procedures.
Participated in numerous visits from The Department of Public Health and consistently recognized for
maintaining high standards of patient care and professional work ethic
Assisted co-workers with Hoyer-lifts during certain transfer.
Center for Extended Care, Amherst, MA February 2001- June 2006
Certified Nursing Assistant:
Provided care, emotional support, and assistance to rehabilitating and terminally ill patients.
Assisted nursing staff with a variety of procedures.
Attended in-services focusing on patient’s specific needs, right, dignity, and nursing home procedures.
Participated in numerous visits from The Department of Public Health and consistently recognized for
maintaining high standards of patient care and professional work ethic.
Assisted co-workers with Hoyer-lifts during certain transfers.
Babysitter Marialena Garcia, Amherst, MA May 2003-June2008
Crew Dunkin Donuts, Hadley, MA July 2001- May 200
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