FRANCISCA R. EVORA

*** **** ** **

Minot ND, ****3

701-***-****- adws9n@r.postjobfree.com

SKILLS:

People oriented, able to work well with customers, staff, and supervisors

Excellent attention to detail

Works effectively under pressure

Respects confidentiality, dignity, and feelings of Customers

Willingness to assist co-workers

Reliable, punctual and dependable

EDUCATION:

North Shore Community College, Danvers, MA September 2009-February 2010

Course Work: Nursing

North Valley Training and Development, Pelham, MA January 2001

Course Work: Certified Nursing Assistant

EMPLOYMENT HISTORY:

Trinity Hospital

Patient Access Manager

October2021-Now

Responsible for the management and leadership of the Patient Access Service Department within Trinity Health and accountable for developing, implementing, and maintaining consistent process to support financial and clinical operations.

Sanford Walking Clinic Minot

November 2020-May 2021

Patients Access Representative

Patients registration and scheduling

Greets patients verified demographic to accurately register and schedule and takes care of related paperwork.

Create electronic files, provides scan, and routes necessary forms and documents. Educated patient and captures their signatures on necessary paperwork, establish and assign financial responsibility, collects co- payments and pre-payments and payments on the account.

Scheduling patients appointments procedures, obtains and coordinate referrals. Frequently takes directions from nursing team.

Delta Vacation

ESA September 2019-June 2021

Makes and receives calls from Customer and Travel Agents to book vacation packages.

Emails and phone calls directly with Accounting Department, handling credit card payments and refunds.

Assisting customer before, during and after vacations.

Constant Training with vendors from hotels and resorts.

Cognizant

PSR April 2019-August 2019

Review orders, summarize medical portion of the file

Makes and receives calls from health insurance companies to verify eligibility and benefits.

Obtain medical chart notes from reps/ thru doctors and contact payers to obtain pre- authorization.

Verify secondary preauthorization through documentation links.

Finalize the case and allow the application of the product on the patient.

Maintain confidentiality of any confidential medical records or patient information

Operate in strict compliance with all applicable laws

Partners with respective Sales Representative regarding patient pre-authorization status

Follow-up on preauthorization status using online provided portals.

Home Depot

Cashier February 2019- May 2019

Providing customer service with fast, friendly, accurate and safe service. Process checkout and return

transactions, as well as monitor and maintain the self-checkout area. Proactively seek product and

project knowledge to provide customers with information and identify selling opportunities.

Trinity Hospital Minot, ND

Patient Access Team Lead April 2014 – June 2018

Responsible to provide functional guidance, direction, and leadership to patient access services.

Accountable for the facilitation of timely access to care for patients.

Responsible for registering and admitting patients to the hospital for inpatient or outpatient procedures.

This includes but is not limited to collecting accurate information. Complete demographics in a timely,

friendly and courteous manner by correctly using the computer system.

Responsible to provide information to all customers, patients and co-workers appropriate based on

current regulations.

Answering email with account correction for the billings offices, using Microsoft and Excel. Answering

phone calls, using fax and copiers. Also responsible for employee scheduling.

Admitting Rep January 2012-April 2014

Responsible for registering and admitting patients to the hospital for inpatient or outpatient procedures.

This includes but is not limited to collecting accurate and complete demographics in a timely, friendly

and courteous manner by correctly using my the computer system. Responsible to

provide information to all customers, patients and co-workers as appropriate based on current

regulation.

Trinity Homes, Minot, ND

Certified Nursing Assistant March 2010- January 2012

Provided care, emotional support, and assistance to rehabilitating and terminally ill patients

Assisted nursing staff with a variety of procedures

Attended in-services focusing on patient’s specific needs, right, dignity, and nursing home procedures.

Participated in numerous visits from The Department of Public Health and consistently recognized for

maintaining high standards of patient care and professional work ethic

Assisted co-workers with Hoyer-lifts during certain transfer.

Center for Extended Care, Amherst, MA February 2001- June 2006

Certified Nursing Assistant:

Provided care, emotional support, and assistance to rehabilitating and terminally ill patients.

Assisted nursing staff with a variety of procedures.

Attended in-services focusing on patient’s specific needs, right, dignity, and nursing home procedures.

Participated in numerous visits from The Department of Public Health and consistently recognized for

maintaining high standards of patient care and professional work ethic.

Assisted co-workers with Hoyer-lifts during certain transfers.

Babysitter Marialena Garcia, Amherst, MA May 2003-June2008

Crew Dunkin Donuts, Hadley, MA July 2001- May 200

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