AP ANDREA PRESTON

Clinton, Iowa ***** 815-***-**** adws2q@r.postjobfree.com

PROFESSIONAL Dependable employee seeking opportunity to expand skills and contribute to company

SUMMARY success. I am considered to be hardworking, ethical and detail-oriented.

SKILLS • Phone reception • Meeting minutes • Business correspondence

• File systems • Calendar management • Payroll administration

management

• Accounts payable • Problem-solving • Strong communication

• Microsoft Office • Word processing • Event planning

• Hospitality and • Supply restocking

accommodation

EXPERIENCE May 2019 - April 2020

Server

Joseppis Italian Restaurant Mobile, AL

• Demonstrated hospitality and customer service while greeting tables.

• Explained details for new menu items and daily specials.

• Delivered food and beverages promptly to customers.

• Listened to guest needs and responded promptly for personalized service.

• Followed safety, sanitization and food handling guidelines.

• Reconciled cash tills from dining sales as part of closing duties.

• Received complaints following procedures for maximum customer satisfaction.

• Communicated professionally with customers, colleagues and supervisors.

• Restocked service stations to maximize availability.

• Processed credit card transactions, gift cards and cash payments.

• Supported bussers with table-cleaning during high-volume shifts.

• Entered orders into computer system to coordinate with kitchen staff.

• Took accurate notes detailing customer orders.

• Memorized menu additions, changes and limited offerings.

• Kept food service and preparation areas clean and neat.

April 2009 - March 2022

Secretary

Auto Technologies Inc. Stockton, IL

• Fielded incoming calls and took detailed messages.

• Managed calendars, updated staff schedules and booked travel plans.

• Reorganized filing systems for better efficiency and more streamlined processes.

• Kept office equipment stocked, operational and ready for use.

• Reviewed and prepared correspondence letters, memorandum and emails.

• Assisted with payroll tasks by calculating gross pay, deductions and net pay.

• Completed purchase orders using appropriate software application.

• Developed positive customer relations with new clients and customers.

• Established office procedures, priorities and deadlines.

• Upheld strict confidentiality of sensitive information.

• Used scanner, printer and common office IT equipment.

• Answered multi-line phone system, determining next steps to assist staff and

customers.

• Operated photocopier and distributed document copies to relevant staff.

• Maintained advanced knowledge of Microsoft Office and common office software.

• Distributed contracts and HR documents to appropriate personnel.

October 2006 - March 2010

Bartender

Slaters tavern Stockton, IL

• Recommended current products and limited promotions to upsell beverage orders.

• Set up and maintained appropriate stock levels for bar.

• Balanced efficiency with exceptional service to manage guests in high-volume

environment.

• Used proper pour methods to reduce waste and spills.

• Maintained thorough understanding of ingredients and preparation of menu items.

• Served tap, bottled and frozen beverages to offer diverse drink selection.

• Operated POS systems and managed bar tabs to track revenue.

• Checked identification before serving alcohol to comply with state and federal laws.

• Cleaned, organized and replenished supplies to maintain bar appearance.

• Refused service to customers in impaired condition to optimize safety.

• Followed alcohol awareness procedures to prevent intoxication and deal with

intoxicated guests.

• Secured liquor before, during and at end of shift to reduce theft or loss.

• Engaged guests with friendly conversation to build bar loyalty and encourage repeat

business.

EDUCATION May 1995 Diploma

Mt. Carroll High School, Mt. Carroll, IL

June 2025 Bachelor's in criminal justice

University of Phoenix, Phoenix, AZ

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