Patient Scheduler Data Entry

Alisha Thomas

adws14@r.postjobfree.com

Cell #832-***-****

TRANSFERABLE SKILLS:

Appointment scheduling

Microsoft Word and Word Perfect programs

Typing speed (45 wpm)

Book Keeping/Data Entry

Front Desk/Administrative

EDUCATION:

Houston Community College class of 2001

Major: Cosmetology

National Institute of Technology class of 2002

Major-Medical Assisting

TRAINING: DR’s Clinic Family Practice, Rehabilitation 08/02-09/02 Medical Assistant (N.I.T Student Externship)

Filed patient records, pulled patient’s charts by request, performed physical therapy on accident victims, performed sanitation of the office and medical equipment EMPLOYMENT HISTORY

MEMORIAL HERMANN HOSPITAL 08/18 – Present

Patient Scheduler – Radiology (Temporary Position/Fulltime)

Scheduling/cancellation scheduled all patients for imaging procedures, providing procedure preparation instructions.

Cancelled and rescheduled patients’ appointments.

Insurance verification – contacted the patients’ insurance companies to obtain benefits

Scheduling hospital procedures for Memorial Hermann Hospitals

Follow up - advised patients’ procedure costs and confirm date, time, and location of procedures. Volt : (Contractor) 08/16-4/17

Optum Health : Disclosure Auditing

Audit provider's disclosure forms for errors for Optum Health physical therapy and behavior health providers.

TMMS/1960 Family Practice 01/15-8/16

Scheduling/cancellation

Schedule all patients for imaging procedures, providing procedure preparation instructions.

Cancelation and rescheduling patients appointments.

Insurance verification contacting the patient’s insurance companies to obtain benefits.

Billing- calculate the cost of imaging procedure based on the patients insurance and the CPT codes costs.

Follow up- Advise patients procedure costs and confirm date,time,location of procedures.

Medix: (Contractor) 09/14-11/14

CIGNA:Customer Service Rep

Research required information using available resources resolve customer complaints

Provide customers with product and service information

Process orders, forms and applications Identify and escalate priority issues complete call logs

HealthHelp 06/12-09/14

Healthcare Procedure Administrator

Provide authorizations and scheduling for medical diagnostic testing such as: MRI, CT, Nuclear medicine, MRA, PET scans, and bone density tests, echo cardiogram tests. Program Support- Create accounts for providers to log in to the company website to complete authorizations.

Reset user password, and assist with troubleshooting accounts Insight Global (Contractor) 09/11-12/11

MERCER: Health &Benefits Specialist

Resolve customer complaints

Process orders and create customer service tickets

Escalate priority issues and route calls to appropriate resource.

Follow up customer with customers complaints and grievances Asurion 06/08-02/11

Insurance Analyst

Assisting, customers with processing insurance claims for cell phones for Sprint and T- Mobile line of business. Responsible for providing customers with updates on current and pending claims.

Adecco (Contractor) 10/06-04/08 CONVERGYS:

Membership Services Representative- Assisting customers with billing questions via inbound calls.

Billing-responsible for recording and processing payments HUMANA

Account Admin- Assisted employees with password resets via inbound calls Responsible for creating and maintenance of employees Right fax accounts UPS: Shipping clerk

Scanning laptops and repairing to be reshipped to retail stores. Lane Bryant 11/02-03/04

Style Expert/Management Trainee

Customer service, preformed store opening and closing procedures, receiving and stocking of freight

Randall’s Food Market 11/98-07/01

Checker/Cashier (Departments: Front End and Pharmacy) Cashier, sorted customer’s prescriptions and refill notifications, verified doctor prescriptions, restocked merchandise, and assisted pharmacists as needed

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