Service Representative Sales

CG

COURTNEY GAITER II

***********@*****.*** 702-***-**** Las Vegas, NV 89149 WWW: Bold Profile Hardworking and successful business development professional develops strategic plans to market products and services for growing companies. Skilled at building and maintaining customer relationships, developing partnerships and strengthening vendor connections. Exceptional sales, service and business planning knowledge. Performance Evaluations

Relationship Building

Pipeline Management

Sales Presentations

Business Development

Salesforce Management

Time Management

Operating Procedures and Policies

Problem Solving

Verbal and Written Communication

Branch Operations Management

Excels in Team Leadership

Prioritizing and Planning

Business Relationship Management

Strategy Development

Decision Making

CTM Group, Inc/ Venu+ Las Vegas, NV

Business Development Manager

08/2022 - 04/2023

Established new customer accounts using negotiation and sales closing abilities.

Leveraged cold calling, in-person visits and referrals to build leads. Directed and coordinated products, services and sales activities. Reviewed operational records and reports to project sales and determine profitability.

Royal Cup Coffee Las Vegas, NV

Account/New Business Development

Manager

08/2015 - 07/2022

Effectively built relationships with both established and potential customers.

Established strong client relationships to drive business development. Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.

Prepared contracts and completed sales with new and existing clients. Stayed current on company products and services to provide top-notch expertise to customers.

Created and improved business pipeline using cold and warm techniques. Established new customer accounts using negotiation and sales closing abilities.

Maintained open and ongoing communication with clients to meet needs and expectations.

Cultivated business partnerships to build lasting relationships with internal and external parties.

Coordinated marketing events for showcasing product and service offerings.

Advantage Rent A Car Las Vegas, NV Examined expenditures to develop plans and budgets for increasing profits Summary

Skills

Experience

Location Manager

05/2013 - 07/2015

or improving services.

Created and enforced policies and procedures for entire logistics team. Handled departmental scheduling to maintain proper staffing for shifts. Implemented on-the-job training activities to cross-train employees on various tasks.

Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing Labor, Sales and Returns

Cintas Las Vegas, NV

Sales Service Representative

09/2008 - 04/2013

Handled irate customers smoothly to achieve performance targets. Increased profits by upselling and cross-selling to existing customers. Employed effective selling techniques by promoting product benefits and influencing decision-makers.

Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales. Collected deposits or payments and arranged for billing. Surpassed sales goals through implementation of successful marketing strategies.

Enterprise Rent-A-Car Cleveland, OH

Branch/Area Manager

05/1997 - 01/2008

Managed and inspired team members to perform to full potential, driving branch profitability.

Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Analyzed competitors and market trends to facilitate business growth. Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

Prepared internal and regulatory financial reports, balance sheets and income statements.

Designed sales and service strategies to improve revenue and retention. Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

Pennsylvania West University-California California, PA Bachelor of Arts in Business Administration

05/1997

Education and Training

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