Associate Customer Service Representative

Chantol Morgan

**************@*****.*** / 513-***-**** / Cincinnati, Ohio

Summary

Knowledgeable and dedicated team player with over 5 yrs of customer service with extensive experience in Retail, Tax Preparer, and Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experience

Server

Outback Steakhouse • Cincinnati, Ohio

04/2022 - 06/2022

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Increased sales significantly by upselling higher-end products to customers. Noted special patron requests and followed up with kitchen to confirm delivery. Associate Customer Service Representative

Floor & Decor • Cincinnati, Ohio

05/2021 - 07/2021

Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Recommended products to customers, thoroughly explaining details. Updated account information to maintain customer records. Cashier/Sales Associate

Bed Bath & Beyond • Cincinnati, Ohio

02/2020 - 06/2020

Helped customers complete purchases, locate items and join reward programs. Answered questions about store policies and addressed customer concerns. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Stocked, tagged and displayed merchandise as required. Hospitality Associate

Buffalo Wild Wings • Oxford, Ohio

07/2019 - 01/2020

Executed event invoicing and provided follow up in collections department. Established unique service goals to each venue to provide constant and excellent service. Acknowledged outstanding staff performance to boost morale. Strengthened company's business by implementing new marketing plans. Kitchen Prep Cook

Bob Evans Restaurants • Oxford, Ohio

10/2018 - 06/2019

Created identical dishes numerous times daily with consistent care, attention to detail and quality. Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity. Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash. Customer Service Representative

SPEEDYWAY GAS STATION • Oxford, Ohio

10/2018 - 01/2019

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers. Recorded account information to open new customer accounts. Offered advice and assistance to customers, paying attention to special needs or wants. Server

Waffle House • Marietta, Georgia

08/2017 - 09/2019

Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business. Concession Stand Worker

Delaware North • Atlanta, Georgia

06/2017 - 07/2017

Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.

Used cash register to tender change and process cash and credit card payments. Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.

Appliance Sales Associate

Sears Outlets • Marietta, Georgia

11/2016 - 01/2017

Set up dynamic appliance displays to highlight product features and provide buyer information. Solved customer-identified problems with small and large appliances purchased in-store. Relayed information regarding current store promotions, sales and special events to customers. Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.

Technical Support Representative/Call Center Rep

Hire Dynamics • Morrow, Georgia

10/2016 - 11/2016

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Provided Tier 1 IT support to non-technical internal users through desk side support services. Translated complex technical issues into digestible language for non-technical users. Managed high levels of call flow and responded to annual insurance technical support needs. Tax Preparer

Mobile Tax Solution LLC • Stone Mountain, Georgia

12/2015 - 04/2016

Delivered comprehensive tax documentation required for accurate individual and corporate returns. Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement. Facilitated communication between clients and tax authorities. Completed and filed returns with tax departments at local, state and federal levels. Fountain Worker

Steak N Shake • Smyrna, Georgia

02/2013 - 06/2014

Reconciled receipt totals, cash and credit payments to address shortages. Observed customer purchases in line and differentiated between standard portions. Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness. Kept kitchen, counter and dining areas cleaned and sanitized. Sales Associate

Fuddruckers • Marietta, Georgia

02/2011 - 07/2012

Helped customers locate products and checked store system for merchandise at other sites. Engaged with customers to build rapport and loyalty. Prepared merchandise for sales floor by pricing or tagging. Recommended accessories and complementary purchases to boost revenue. Skills

Computer skills, Communication skills, Customer service, Restaurant experience, Sales, Cash handling, Microsoft excel, Basic math, Cashiering, Hospitality, Time management, Microsoft office, Serving, Kitchen experience, Food preparation, Food service, Organizational skills, Meal preparation, Host/hostess experience, Typing, Guest services, Microsoft word

Education

High School Diploma

Wheeler High School • Marietta, Georgia

05/2010

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