Call Center Assembly Line

KENYETTA YANNEY

**** * ****** ******* ** ***** Apt 518 · 708-***-****

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EXPERIENCE

Traffic Controller Authority, City of Chicago March 2017- Current

Provide traffic management and performs traffic control functions throughout the City.

Ensure the safe and effective movement of traffic throughout Chicago, during special events, unplanned incidents, as well as normal operations in high-traffic areas of the City.

Traffic Control Aides (TCAs) cover over 4,600 events around the city, including the Central Business District, O'Hare and Midway Airports, and special events held throughout the city

Packer/Forklift, A-pro Staffing February 2017— April 2018

a temp agency going to a new work place every day where they need you to work at

driving forklift for a company named ASH where I move mail on a forklift everyday

line runner where when the line brake down I try to fix it or call supervise

Assembly Line Packer, Labor Power Candy factory December 2016 – December 2017

Packer putting the candy in a box

Going sorting the candy to put in the box

Taken the candy off the assembly line place it in a bin

Packer, Coworks Sony Factory November 2013 – November 2015

packer putting the tvs in a box in send them down the line to someone else

pack over 300 tvs into a box

pushing boxes down the assembly line

Call Center Technical Support, Xerox June 13 – October 2013

Delivered a positive customer experience is one of core values

Answered phones in a call center environment from technicians serving Xerox customers

Improved the customer experience at every touchpoint

Mentor, Yep May 2013 – August 2013

Worked with kids at the center helping them with they everyday needs with the thing they are going on in their life

Taken them on trips once a week

Have party with them like a big sister

Participant, After school MATTERS October 2008 – June 2012

Working with kids teaching them the importance of exercise and coming together as a community to make it a safer environment for everybody

After school a group of kids stayed after school doing new thing

Learn about new thing every day

Cashier, Tianna’s T-Shirt Feb 2007 – Nov 2011

Bagged groceries for customers

Answered 20+ phone calls a day to complete orders

Processed payments via credit, debit, and cash transactions

EDUCATION

●Ella Flag Young Elementary School ( K- 6thGrade)

●Lovett Elementary School (7th and 8thGrade)

●south shore high school (9th - 12thGrade)

●Malcolm X Community College Sept.2012

(Studying business management

SKILLS

Housekeeping

65 words per minute

Cashier Handling

communication skills

● Hard worker

● Multi-tasking

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