Rebecca Hiland

Murfreesboro, TN *****

adwrtk@r.postjobfree.com

+1-615-***-****

Friendly and enthusiastic Customer Pro with 30 years of specialization in Customer Service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Authorized to work in the US for any employer

Work Experience

Screen Printer / Book Keeper/ HR

Art Images - Murfreesboro, TN

August 2005 to Present

Anything and everything. I work with my husband. I have learned to screen print. I take care of billing, ordering stock, shipping, cleaning, maintenance, HR, computer work, etc Operator

Envision AESC UK Ltd - Smyrna, TN

July 2018 to August 2019

Ability to load Anode and Cathode Electrode material along with Separator and Laminate material throughout a shift of 10 to 12 hours each day keeping up with production. Completed minor maintenance on the 4 individual sections to keep it running throughout the day. Fault recovery was another aspect of the job not only recovering basic faults such as material jams but more advanced faults such as the machine being out of step. In charge of the quality of the parts I produced from pulling samples at the beginning of the shift to make sure they were good to keeping a watch through out my shift on the parts to make sure I was still in spec. Training new operators per the SOS method.

Customer Care Pro

Verizon Wireless - Murfreesboro, TN

May 2011 to June 2018

Handled High Value Customer calls, servicing billing questions, collections, upgrades, troubleshooting, and outbound campaigns. Take disconnect calls working with loyalty tools to offer options to save our customers. Mentor new and current peers to fuel success for overall success of the company. Ensured that network and device experience meets brand exceptions and leads to customer loyalty. Senior Leasing Agent

Mid-America Management Corporation - Cleveland, OH November 2000 to August 2010

Presented monthly marketing reports to managers, and corporate personnel. Corresponded with managers and corporate personnel regularly; concerning the property and problems with residents. Supervised and implemented cost control projects. Organized and implemented advertising promotions. Company required thirty percent closing ratio, maintained fifty to seventy percent on a weekly basis. Developed and implemented activities for residents several times a year. District Relief Manager

Waffle House - Nashville, TN

January 2000 to December 2003

Streamlined and implemented new ways to deliver food. Worked to make scheduling more proficient and easier for employees, and managers. Relieved managers on a rotating basis to cover their days off. Education

Bachelor of Science in Criminal Justice

Middle Tennessee State University - Murfreesboro, TN August 2010

Skills

• Complex Problem Solving

• Coordination

• Critical Thinking

• Judgment and Decision Making

• Administration and Management

• Time Management

• Systems Evaluation

• Systems Analysis

• Negotiation

• Customer and Personal Service

• Sales and Marketing

• Management of Material Resources

• Learning Strategies

• Service Orientation

• Public Safety and Security

• Education and Training

• Computers and Electronics

• Communications and Media

• Clerical

• Production and Processing

• Operation Monitoring

• Troubleshooting

• Equipment Maintenance

• Telecommunications

• Machine Operator

• Communications

• Excel

• Microsoft Excel

• Forklift

• Inventory

• Receptionist

• Property Leasing

• Project Implementation

• Business Analysis

• Customer service

• Manufacturing

• Customer relationship management

• Call center

• Screen printing

• Business requirements

• Data warehouse

• Computer networking

Assessments

Attention to Detail — Familiar

February 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Active Listening — Highly Proficient

May 2020

Actively listening and appropriately responding in conversations Full results: Highly Proficient

Cognitive Ability — Proficient

March 2020

Combining pieces of information to form general rules or conclusions. Full results: Proficient

Problem Solving — Expert

May 2020

Measures a candidate's ability to analyze relevant information when solving problems Full results: Expert

Data Entry — Proficient

May 2020

Entering data quickly and accurately

Full results: Proficient

Customer Focus & Orientation — Highly Proficient

March 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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