Contract Specialist Call Center
Resume:
Tina M. Turner
Dallas, Texas 75238
***********@*****.***
Most Recent Employer:
ACME HEALTHCARE : Trainer December 2022- present
Training office staff for day to day office operations as well as traveling partners . Assigning attendants territory and clients supply Billing, Contract Procurement, HIPPA Certifications, Using Powerpoint, Excel, Word Sharepoint, Kronos Workday, Zoom, Adobe Connect
Everise,Inc. United Health Care
Most Recent Position: Remote Hybrid Operations Team Lead- Trainer/Superv Onboarding New Hire Orientation Train and Supervise
Proficient in ALL Microsoft Products Excel,Powerpoint,Sharepoint, Teams, Adobe Connect, NYCE IEX Kronos,Workday,Qualtrics WFM tools EOD Report Time Audits Salesforce Forticlient Conducting New Hire Orientation and On Boarding Then Condense down 6-8 weeks training program down to 3-5 weeks to have agents ready for production . Then I was to supervise them in prodction once out of training. Preparing all powerpoint and curriculum for facillitation and presentaion prior to training class start. Communicating with Microsoft Teams training using it and Adobe connect.
Start Date: 1/03/2020 Til: 12/16/2022
THE HOUSE OF TENDER LOVING CARE
Operations Manager Facility Director
Contract Specialist New Client Intake
2006-2020
817 Fall Wheat Dr. Desoto Texas 75115
WHEATLEY HOME HEALTH
Staffer Client Support Medical Billing
2002-2005
5004 Ganymede Dr. Austin Texas
MOBILE MEDIA COMMUNICATIONS
Call Center Inbound Rep
1994-1998
3000 Autobahn Drive
Dallas Texas 75237
SKILL
High School: David W Carter grad 1991
El Centro Community College
1992-1994
Mountain View College Spring 2015
AWARDS
Employee of The Week
Employee of the month
Quality Assurance Top Performing Employee
LANGUAGES
English Light Spanish
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