Remote Jobs Data Entry

Danille Freeman

Indianapolis, IN *****

********.*****@*****.***

317-***-****

Flexible Customer Service Representative offering 4 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Work Experience

Customer Service

Officer Aerotek Temporary/MDwise - Indianapolis, IN April 2022 to November 2022

· Answered phone with positive attitude and asked questions to better understand customer needs.

· Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.

· Audited customer account information to identify issues and develop solutions.

· Scheduled service appointment to resolve complex, site-specific issues.

· Answered inbound calls, chats and emails to facilitate customer service.

Senior Helpers, Caregiver

Hospice Certified Nursing Assistant - Indianapolis, IN July 2017 to November 2020

· Recorded patient conditions and vital signs before and after medical operations.

· Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.

· Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.

· Assisted with lifting patients to move on or off beds, examination tables and surgical tables.

· Administered medications and educated patients and families on correct at-home administration.

Customer Service/Claims Data Entry

Clerk Kelly Services - Indianapolis, IN March 2020 to March 2020

· Identified and corrected data entry errors to prevent duplication across systems.

· Reviewed and updated account information in company computer system.

· Followed data program techniques and procedures to maintain data entry requirements. · Maintained database by entering new and updated customer and account information.

· Responded to daily inquiries and requests within mandated timeframe to meet deadlines.

Education

High school diploma or GED in Radiology

South College - Indianapolis, IN

April 2022 to Present Skills

• Written and Verbal Communication • Inbound Phone Call Management • Data Entry and Maintenance

• Customer Communications

• Customer Service

• Calm and Professional Under Pressure • Certified in 10-Key

• Payment Processing

• Account Updating

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