Customer Client Service

Sebastien Taylor

403-***-**** ***************@****.*** Calgary, Alberta, T2R 0R5

Highly skilled and motivated to perform assigned tasks with 30 years of work experience in building, maintaining and creating excellent rapport with customers; Managing, developing, evaluating and advertising company products. Personable, goal-oriented, and energetic individual that can work with others or independently in a fast-paced, confidential work experience. SKILLS

French

English

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

HIGHLIGHT OF QUALIFICATIONS

Demonstrated excellent communication and presentation skills

Demonstrated excellent written and verbal communication skills with well-developed telephone skills

Ability to multi-task, prioritize, and manage time effectively

Demonstrate a caring, supportive, and friendly nature in every interaction with the utmost confidence and urgency

Customer orientation and ability to adapt/respond to multiple personalities

Attention to detail

Ability to work independently, proven time management, organizational and problem-solving skills.

Exceptional client service capability, leadership skills and confidence in engaging clients across multiple channels

Adaptability and flexibility to work various shifts PROFESSIONAL EXPERIENCE

Logix Contracting Ltd. - Calgary, Alberta SEPTEMBER 2009- SEPTEMBER 2017

Installed custom storage systems such as closets, cabinets, offices, and other outdoor Products spaces within client homes or commercial buildings

Handled customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied

Identified customer needs or desires in order to recommend the appropriate service

Assisted in the safe removal and installation of materials in customer dwelling's

Worked independently or as a member of a team

Visually inspected and reported/repaired small defects and/or minor measuring mistakes

Built rapport and maintain client relationships

Logix Construction Ltd. - Calgary, Alberta APRIL 1997- SEPTEMBER 2009

Monitored the company’s financial needs and analyzed budgets and reports

Met with the customer’s executive board members to assess goals, direction, plans, strategies, and regulatory compliance

Created and maintain relationships with the community and industry leaders and encourage business investments

Created and revised plans to improve the company’s profitability and growth

Oversaw operations and ensure goals are met through established strategies based on the company's strategic plans

Entretien Mega-Pro. - Charlesbourg, Quebec SEPTEMBER 1993- APRIL 1997

Installed custom window cleaning systems such as platforms, scaffoldings, and other equipment's to client homes or commercial buildings

Handled customer requests by providing solutions within a time limit to ensure the customer is satisfied

Identified customer needs or desires in order to recommend the appropriate related service

Assisted in the safe removal and installation of materials in customer dwellings’

Worked independently or as a member of a team

Visually inspected and reported/corrected small defects and/or minor measuring mistakes

Built rapport and maintain client relationships

EDUCATION

Interior System Installer, Plan Reading

Trade School, Quebec, Quebec 1994-1995

High School Diploma

Polyvalente Gerard-Fillion, Longueuil, Quebec 1983-1985

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