Service Representative Customer
Resume:
Lisa Hicks
Royse City TX 75189
adwrqj@r.postjobfree.com
SUMMARY
An experienced person with the highest level of quality customer service, excellent communication skills are written and verbal, proficient computer skills with Microsoft Office, and Excel, ability to work in a fast-paced environment, and self-starter. A self-motivated worker and hard worker with the ability to pick up new ideas and concepts quickly.
Dallas County CSCD -Aug/2022 – Now
Clerk- greeting clients, answering phone calls, directing visitors, taking payments, and taking messages for employees. Provides support for the team when necessary.
Employee Self-Service -Nov/2020 – Nov/2021
(Substitute Teacher- Royse City ISD) –
Execute lesson plans consistent with teacher guidelines and school curriculum.
Establish an orderly classroom environment and provide a positive learning experience.
Become familiar with school emergency protocols, such as fire drills and lockdowns.
Rockwall ISD Nov/2019 -Nov/2020
Child Nutrition-Prepare appropriate quantities of food to meet menu requirements and maintain high standards of food production, sanitation, and safety practices.
Abundant Solutions of Dallas – June/2018 – Nov/2018
Customer Service Representative- Adding funds to toll accounts, updating license plate numbers, adding vehicles and removing vehicles to accounts, helping customers set up accounts, and taking payments.
Great Lakes Educational Services- Sep/2016 – Mar/2018
Customer Service Representative – Serving student loans, negotiating and problem-solving daily, handling high-volume, fast-paced workload. Good judgment in handling confidential information, working to find payment solutions that work for each person, and creating a personal plan to successfully pay back student loans,
Medix -Jan/2015 – June/2016
Data Steward – Reviewing and solving duplicated tasks using initiate auditor, researching tasks to determine if an incorrect number has been issued, and reviewing all types of task-based workflow on an established workflow hierarchy. Resolve same source duplicates electronically in associated systems per procedures and guidelines.
Countrywide Home Loans – Mar/1998 – June/2003 (Feb/2006 -Oct/2008)
Customer Service Specialist/ Workout Negotiator – Answered inbound and outbound calls, set up escrow accounts and answered borrowers’ questions on their loan regarding taxes, insurance, escrow accounts, and payment changes. Assisting customers who may be experiencing financial difficulties maintaining their homes by arranging alternative solutions.
FedExKinko’s – 11/2004 -1/2006
Customer Service Specialist (Corporate Accounts) -Maintain a portfolio of over a billion dollars, inbound and outbound calls, handling billing and pricing disputes, payment research, and collection.
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