Angel Ocasio

**** ****** ** ***

Terrell TX *****

Home: 214-***-**** - adwrpu@r.postjobfree.com

Career Overview

Career Objective Having experiences in IT industry expanding to different organizations, in the capacity of Senior Field Engineer, Project Management, Pre and Post sales Engineering, Implementation of MS Servers 2003,2008, Linux and Network Support LAN/WAN/Wireless. Implementation, migration and Deployment experience configuration of the software and hardware process of configuration, Asset Management, Remote Technical Support, Connect Wise, Project Management. Domestic and International travel, over 15 yrs. Healthcare in experience IT.

PROFESSIONAL SUMMARY

Work Experience

Neuro IT Implementation Field Engineer May 2019-October 2022

Nihon Kohden Inc

Responsible for IT CFG Projects as assigned by IT Program Manager • Project Review and schedules sessions with Hospital IT Team • Phone, on-site support and consulting with IT Customers and MIS staff to meet their needs for system integration into the facilities networks and IT infrastructures • Performs Configuration for Servers Active Directory,DNS,DHCP, TCP/IP Storage Arrays, Archive Systems, Special Network Configurations, SQL, Citrix, and Data Storage • Assist customer with install of EEG apps on Citrix, Terminal services, VDI systems for Remote access solutions . • Service Report and Close report • Assumes responsibility for Project Management of Key Accounts as assigned by Manager/Supervisor • Performs Project Management for entire Project, Full Projects, not limited to only IT• Provides Project Plan and Schedule in coordination with Neurology Scheduler • Service Report and Close Report • Responsible for meeting reporting requirements • Service Reports • Project Closing Reports • HL7 and NWB software • Adheres to all company policies, procedures and business ethics codes . • Networking, server, SQL Database and Citrix Software. Travel nationwide to Clients Onsite visits as needed, maintaining Vendor Credentials.

SalesForce, Jira

Field Service Engineer January 2020-May 2022

Novasyte

Overseeing software installations, upgrades, preventative maintenance, and other medical device service-related projects in the hospital setting.

I oversee and manage service product implementations through to completion, inclusive of supervising support staff, managing deadlines, and ensuring timeliness of project completion. Experience in supervisory or managerial Experience repairing, performing software upgrades, preventative maintenance, and troubleshooting on equipment. Troubleshoot wireless issues with the medical devices’ connectivity.

My role has the potential to include national and regional travel to support accounts. There is also a potential need to complete administrative tasks from home. Any work that is completed must also be appropriately documented and reported on.

Responsibilities:

Perform software upgrades and troubleshooting on medical equipment. Conducts conference calls and planning with customers regarding project needs and timelines. Oversees and manages support staff during implementation of service products. Serves as primary interface with the hospital customer during service product implementations. Maintains project records and ensures efficiency, accuracy, and completeness of implementation of service products and records. Disassemble and reassemble complex equipment for repairs, Unload and organize equipment, communicate effectively with team members and hospital personnel on progress and needs. Provide detailed reporting on daily and weekly progress, perform troubleshooting of hardware and software, Microsoft Office, basic software, and time and expense systems, Travel up to 100% (Monday through Friday)

HILL-ROM LLC March 2014-July 2019 Fulltime

Field Service Engineer

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As Field Service Engineer responsibilities, maintained NCM and Navicare systems for our clients, it ranged from break fix repairs, mac, new installation, PM, managed our internal hospital network, support our clients remote and onsite.

Perform system preventive maintenance services protocols on our servers, LAN, WAN, Centrak Wireless support and repairs Ensure highest levels of customer satisfaction are maintained, while considering business unit goals and fiscal responsibilities. Air magnet and ekahau tools used to troubleshoot wireless hospital networks, and wireshark.

Supplement new system implementations and perform move, add /change services to existing systems. Work individually or cross-functionally to reach positive outcomes relative to system/product related issues. Maintain network and server documentation for all sites MDF, IDF closets, Act as a technical liaison with all business partners and internal/external Hill-Rom stakeholders, maintains a clean and safe work environment.

Demonstrating a proactive approach towards safety, health, and quality in compliance with all company, governmental and customer regulations. Adherence to all company policies and procedures. Effectively implement service policies and procedures to support company objectives, including service documentation, SOP/WI training, expense reporting, maintenance of test equipment and filing and record keeping systems in accordance with standard work. Deploying and supporting Microsoft Windows platforms, inclusive of Windows 2000, 2003, and 2008), SQL 2000, 2005, and 2008,2012-16 R2 IIS server Active Directory, DNS,DHCP,AD,Bar Code Reader and associated networked systems Cisco compatible layer 2 and 3. Cover West Coast and Central Territories ex: State of Texas, Oklahoma South belt and West Coast, maintain a professional image and demonstrates ability to assimilate at all levels.

Audit, Remediation of old and current organization Infrastructure walk through onsite, Demonstrated expertise in client/server networking environments and best practices. Project management fundamentals. Possess the ability to handle multiple projects and deliverables with limited supervision and be able to work independently and as part of a team. MAC projects working with Project Managers, Middleware (Rhapsody, Emergin, Connex all, Linux etc.) Experience with design and drawings, Microsoft Office suite experience, Visio, Auto Cad experience

Sr. System Engineer Coordinator Consultant (Projects) February 2013 to March 2014

AT&T - Dallas, TX

State Farm Project Nationwide

Scope: Manage ongoing services projects (Circuit/VoIP deployment)

Work on troubleshooting & support projects as they're discovered

Senior System Engineer (Projects) November 2012 to February 2013

Anthelio Healthcare - Dallas, TX

Technical Services Specialist (TSS). The TSS will provide hands-on IT infrastructure support at a client site and/or remotely for the product of Healthland (EHR). The TSS is accountable for IT technical service delivery to the client. The clients are rural and critical access hospitals around the US. The TSS has a solid understanding of hospital IT operations and solutions. The TSS maintains an open line of communication with the Client Management team, the end Client, and the Technical Service Lines to ensure client priorities are being met.

Duties

• Travel as needed to client sites to directly support the customer

• Preform site assessments to determine local requirements for the IT infrastructure including point of

care devices, network and datacenter

• Perform tasks such as: unpacking new servers, racking servers in a datacenter, physical network

wiring support, configure the server from the OS to the application, install SQL Server and configure

• Work with a remote team in India for other system configuration setup

• Manage multiple client installations in parallel

• Travel to client hospitals up to 80%

• MS Windows Server 2008 and SQL Server 2008 installation experience

• VMware installation experience

• Broad knowledge of relevant technologies and how they can be applied practically to solve business

problems

• Global team experience highly preferred

• Experience and comfort working with hospital department leadership

• Strong customer facing skills including excellent communication skills, verbal, written and

professional

• Healthcare technology (Hospital Operations)

• IT Service Delivery

• MS Windows Server 2008 and SQL Server 2008 installation experience required

• Related MS Certifications highly preferred

VMware installation experience

• Broad knowledge of relevant technologies and how they can be applied practically to solve business

problems

• Global team experience highly preferred

• Experience and comfort working with hospital department leadership

• Strong customer facing skills including excellent communication skills, verbal, written and

professional

• Healthcare technology (Hospital Operations)

Senior Systems Engineer August 2012 to October 2012

Legal Aid Alternatives - Dallas, TX

Environment: MS SQL Server 2005 and Windows Server 2003-08, VMWare, RDP Description Customer support servers, network, firewalls, VPN access, web support, PC support, Microsoft Dynamics 4.0 CRM

database administration, IIS, SQL Responsibilities Weekly database backups, monthly. Hosting support,

Client Pc security patches updates, network wireless and Ethernet issue. Active Directory, DNS, DHCP

Services, Group Policy, User Accounts Setup. • Weekly updates and monthly administration of Microsoft

Dynamics 4.0 CRM and managing web SQL.

IT Contract Analyst January 2012 to July 2012

Energy Future Holdings - Dallas, TX

Business Analyst/IT Contract, Financial Forecasting, Analysis Reporting, Technical Liaison between

Business Units Develop and maintain performance reporting metrics that cover all aspects of IT

operational and financial performance. development, documentation and implementation of a

Performance Scorecard that meets stakeholder requirements Effectively utilize established methods

and tools to analyze performance. Analyze performance data and identify opportunities for operational

or financial performance improvement. Review those ideas with appropriate business stakeholders.

Track progress against those goals as they are established, Test and baseline newly established

metrics. Collaborate with the IT Service Manager(s) to develop measurements for new services when

appropriate, Design, produce and distribute standardized performance reports Design and produce

ad hoc performance reports as required Participate in activities related to improving accuracy of

operational performance data Regularly audit data for accuracy and escalate issues related to data

abnormalities as required.

• MS Microsoft Windows 7, MS SharePoint, MS SQL Server 2005,2008, MS Server 2003, 10 server

supports with 250 users

Senior Field Engineer May 2010 to October 2011

True Process Inc

Hospira MedNet Server 5.4-5.5, MedNet Meds 5.4-5.5, MS SQL Server 2005 and Windows Server

2003-08, VMWare, Microsoft Dynamics 4.0 CRM, IIS web SQL

Description

Implementation of Hospira MedNet 5.5 server, MedNet Meds 5.5, Safewatch, JVM Tools, Axeda, Hospira

agent. Training Session with the Client (Pharmacists, BioMed, IT, Clinical staff) on the Hospira Product

Software, and configuration of the Infuser Pumps units (Symbiq, Plum A+, Plum A+ Triples, LC PCA), SQL

Database backups, restore. SIV (System Integration Verification), Infuser Pumps configuration wireless

and wired modes. Remote client support, Documentation reporting,

Responsibilities

Pre-checklist of Hospital environment, weekly Conference internal and external client.

Constant follows-up with the Project Managers, and the clients.

Senior Network Engineer October 2009 to May 2010

Legal Aid Alternatives

Environment: MS SQL Server 2005 and Windows Server 2003-08, VMware

Description

Customer support servers, network, firewalls, vpn access, web support, PC support, Microsoft

Dynamics 4.0 CRM database administration, IIS web SQL

Responsibilities

Weekly database backups, monthly. Hosting support, Client Pc security patches updates, network

wireless and Ethernet issue. Weekly updates and monthly administration Microsoft Dynamics 4.0 CRM,

and managing web SQL

Operations Analyst (Project) March 2009 to September 2009

DART

Environment: Novell 6.0, MS Windows 2000-2008, Oracle, Netware Novell, MS Exchange 5.0, XP

client, Citrix,

Description

Responsibilities

Provide services 24 hours, 7 days a week on a rotating basis.

Monitor server and network performance including applications, databases, and console messages,

and take appropriate action.

Monitor the Agencies LAN and WAN performance.

Operate software production and testing environments, including version/change control.

Perform other duties as assigned.

Basic knowledge of network procedures, VMWare, Novell 6.5, Windows NT 4.0,

Manage enterprise backup and restore procedures, including off-site media rotation. Support

disaster recovery procedures.

Answer data center phone calls and assist with end-user problem resolution.

Set up application/user accounts. Set up and administer network printers and other output devices.

Maintain application modules and update as needed.

Assistant QA Tester Position / Tech Call Center SIVR technology support (Project)

June 2008 to March 2009

T-Mobile

Environment: Windows 2003 Server, SQL 2005, HP OpenView, Remedy

Description

I'm working in the software quality assurance department helping to develop and test new Speech

Voice Recognition technology (SIVR). Duties include:

Manning the agent stations which simulate customer care agent stations. Assisting technical testers to

test that the calls are routed to the proper place. Execution of simple test cases, Preparation of status

reports and test preparations tasks similar to data entry.

Working with a call center or helpdesk role

excel skills to be able to update spreadsheets and reports to communicate testing results.

VLook Up skills in excel preferred but not required

Remedy ticketing systems helpful but not required

IVR systems

Spanish speaking skills

Deployment Manager (Project) January 2008 to June 2008

Denton ISD

Team Size: 20

Environment: Support LAN/WAN/Wireless/VOIP, Windows 2003 Server Support, Active Directory

Description

Denton ISD-Deployment of Dell Laptops and Desktop to the whole entire Denton School District 3,500

units. XP Pro, and Vista implementation, Imaging with a Perl script, Asset Management, IT Audit, SMS

Client.

IT Specialist (Project) September 2007 to January 2008

1-888-Fix Flash.com-Customer Field Support

Environment: Support LAN/WAN/Wireless/VOIP, Windows 2003 Server Support, Active Directory

Description

External Customer support in DFW area, ranging from LAN/WAN troubleshooting, virus, wireless,

network printers, fax network Application, OS issues win 98-Vista, routers, cable modems.

IT Specialist (Project) June 2007 to September 2007

Hanley Wood

Environment: Inhouse support LAN/WAN/Wireless/VOIP, Windows 2003 Server Support, Active Directory

Description

Desktop and Laptop Support

LAN and WAN, Wireless Support

Senior Project Engineer December 2006 to June 2007

Nsync Services Incorporate

Team Size: 3

Environment: Inhouse support LAN/WAN/Wireless/VOIP, Windows 2003 Server Support, Active Directory

Description

Managed multiple projects

commercial and government

Managed National Field Engineers

CRM our national helpdesk

Managed and administered the CRM database

Tier 3 Support June 2005 to December 2006

ADT Security Systems

Environment: Novell 6.0, MS Windows 2000, MS Exchange 5.0, XP client, Citrix,

Description

- Level three support position that will entail mostly desktop work. Installs hardware and peripheral

components, such as monitors, keyboards, printers, and disk drives, etc. Loads and verifies correct

operation of software packages, such as operating system, word processing, and spreadsheet

programs, etc. Troubleshoots and resolves hardware, software, and user problems. Maintains

records of maintenance performed and inventory of all personal computer equipment and hardware.

Periodically performs system backups. Updates and maintains standard desktop software applications

for end users. Assists users with Email related issues and problems. Researches and recommends

equipment to be used by end users. Works with LAN support team on a variety of issues. Candidates

should be more interested in Desktop / PC support type opportunities on the server side. On the

desktop proficiency in supporting many of the following: Dell, Compag, IBM, Gateway, HP, Printers /

faxes, PDA / Mobile devices. Should have supported Windows 95, 98, NT, 2000, 2003, and ME.

Have worked with all of the MS office products to install, support, and maintain. Have supported

Outlook email and internet support. Worked with Norton and Symantic anti-virus software. strong

communication and have strong customer service skills. Experience working with executives and

business groups.

Network Field Engineer January 2005 to June 2005

DISD - Dallas, TX

Team Size: 6

Environment: Novell 6.0, MS Windows 2000 Server Oracle, Netware Novell, MS Exchange 5.0, XP client,

Citrix, Apple, Cisco Catalyst

Description

DISD (Dallas School District) Part of a Team doing a Major deployment and building of all MDF, IDF

communications rooms rack and stack of Cisco Catalyst 4500,6500,3800, Desktops, Mac's LAN and

WAN including wireless networks, testing D'Marc for T1 cutover to new environment of all Dallas Public

schools’ networks.

• Deployment Desktop and Mac's troubleshooting Building and Installation of all MDF, IDF Comm. Rms.

• Customer Service LAN/WAN/Wireless Installation IT Audits

Network Field Engineer July 2004 to January 2005

KForce

Team Size: 12

Environment: MS Windows 2000, Windows 2000, XP

Description-Projects

La Quinta Hotel-(Team Lead) Working and managing a team of 12 technician on national deployment of

all La Quinta Hotels workstations and servers, remotely upgrading their fixes and patches.

Kroger Supermarket- Currently working as Project Lead managing two staff technician on Asset

Management, Procurement, IT Audits, Deployment of All POS systems in their stores in the Texas

Metropolitan Area.

Network Analyst November 2003 to July 2004

Kforce TX

Team Size: 1

Environment

Description-Projects

Aventis Medical Blood Clinic IT Audits, Asset Management, Procurement, Deployment of Wyse Term

imbedded with XP, PC's, reconfiguration of routers, and DTC, decommissioning Win NT 4.0 servers, in

addition I'm ISO 9000 certified.

Kforce NY-JP Morgan Chase NY- Working on three different projects for the same client Deployment,

Assessment of old keypad readers and check readers, SW upgrades, including Exchange 5.5 and

2000-03, Lotus Notes 5, Network conversions of token ring To Ethernet, network printers, decommission

of old switches and Legacy servers Installation of new Dell Poweredge Servers 6650, and Dell

Poweredge vault 6620, rack Mounting the servers, cisco routers 2500,3500 and, configuration of

win2k-03, DNS, IIS, ISA, DHCP, TCP/IP, Gateway, security updates and patches.

Intellys Corporation- Lindt Chocolates, JC Pennys- Assessment, Procurement, Deployment

Testing of POS equipment from old to new including T1, cabling, Adtran T120 configured and

troubleshooting, Cisco routers and hubs for installation at various sites in NY and Dallas, TX.

Personal Dossier

Education and Training:

PMI Certification 2020 Centrak Training 2019 NCM Certification 2019

Navi Care Certification 2019 IBM SNA Certification 1987 New York, NY

General Expectation & Safety Certificate 2019 Fire, Electrical, Radiation Safety Certificate 2019

HIPAA Certificate 2019 Bloodborne Pathogens Certificate 2019

Project Management Certificate 2011

Dell Certified 2007

Telkonet Certified IPPCL 2007

Bridgewave Certified 2007

CCNA 2002 Training

ISO 9000 Certified 2000-2002 Training

MCSE 2000 training

2000 Hardware Certification in Sun Microsystems Enterprise Products 1994

Fluke Network Training in LAN 675

Dataflex Training New Jersey

New York Institute of Technology Graduate 1987

NYC, NYS, US

Computer Science/Business Administration Bachelor of Science

Vendor Membership: VCS vendor database, Reptrax, Vendormate

Contact this candidate