Data Entry and Customer Service Representative

Jenese Turnage 702-***-****

**** ***** ******* **, *** Vegas, NV 89147 *************@*****.***

Objective Customer Service position in a challenging, fast-paced environment. Skills Excellent telephone etiquette

Answered over 150 incoming calls per day

Customer Resolution

Computer: Microsoft Office Suite, IE, Chrome,

QuickBooks, Slack, Microsoft Teams

Over 5 years of Call Center experience working with both inbound and outbound calls. Dealing with new

customers signing up for service as well as existing customers requesting changes to their existing

service or policy and customer retention.

Experience Call Center Representative

LeafFilter North, LLC, Las Vegas, NV

Field inbound and outbound call for potential customers. Set appointments with leads and follow up with leads if there are any changes to their appointment. Accounting Specialist

Healdsburg Artisan Sotheby’s International Realty, Healdsburg, CA Process Accounts Receivables and Account Payables. Create, process, and close out all transaction demands. Work closely with the Title Companies to ensure all information was accurate and complete.

Administrative Assistant

W.C. Sanderson Ford, Healdsburg, CA

Audit and process all parts and service invoices, and accounts receivables for the Dealership. Prepare and process weekly payroll. Audit and process all vehicles purchased and send to the lender if applicable. Serve as the back up to the Receptionist and Service Department Cashier.

Director of Information Services

Western Pacific Renal Network #17, Novato, CA

Supervised and ensured compliance in the day-to-day collection and entry of data received from facilities, to ensure timely and accurate submission of required Centers for Medicare

& Medicaid Services (CMS) forms by Network facilities. Responsible for all data deliverables as stated in the Scope of Work by CMS. Developed processes to improve and enhance the Networks capabilities and efficiencies in regard to data management. Prepared data and analysis for the monthly and annual report. Office Assistant II – Extra Help

Sonoma County Agricultural Commissioner’s Office, Santa Rosa, CA Managed administration of European Grapevine Moth (EGVM) Quarantine project. Data entry and the reporting of State and Federal compliance agreement filing. Maintained computerized inventory of signed compliance agreements for EGVM. Assisted in the planning and organizing of grower outreach meetings. Answered all incoming telephone calls relating to the EGVM quarantine project and represented the Agriculture Division during all outreach and education events.

2021 to 2022

2016 to 2019

2014 to 2016

2011 to 2013

2010 to 2011

Education Medical Clinical Assistant Program 2007

Empire College, Santa Rosa, CA

Diploma

Midrose High School, Santa Rosa, CA

1999

References Furnished on request

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