Network Engineer Technical Support

Brian Lindsey

Lancaster SC ***** - 803-***-****

*******.*******@*****.***

https://www. linkedin.com/in/brian-lindsey-236783254

Network Engineer/Cybersecurity Engineer

Result-oriented Network Engineer with the ability to understand and work on complex

environments, network administration, escalation support, with an emphasis on

improving network connections, while optimizing security. Skilled in delivering technical

support, managing network operations, maintaining enterprise-wide networks across

multiple platforms, and providing continuous uptime of 99.9% or better.

Summary

Result-oriented Network Engineer with the ability to understand and work on complex

environments, network administration, escalation support, with an emphasis on

improving network connections, while optimizing security. Skilled in delivering technical

support, managing network operations, maintaining enterprise-wide networks across

multiple platforms, and providing continuous uptime of 99.9% or better. Experience

Network Engineer

Charter Communications

Jul 2019 - Oct 2022 (3 years 4 months)

•Project lead on VPN migration from Cisco AnyConnect and Juniper Pulse Secure to PaloAlto GlobalProtect.

•Conceptualized and built VPN network.

•Primary point of contact for VPN issues, including high-level escalations.

•Provide enterprise network administration and configuration support through Palo Alto

•Next Gen and Juniper (SRX’s and NetScreen) Firewalls, F5 Loadblancer, BigIP, Cisco ASA’s, switches, and routers.

•Administer and implement security rules, objects, dynamic tagging, ACLs, Global Protect,

and Geo-Tagging to optimize security.

•Deliver Tier 3 ticketing support through BMC Remedy, Cherwell, and ServiceNow, in

efforts to resolve issues for enterprise users.

•Effectively establish and execute escalations, migrations, troubleshooting, rule

implementation, network analysis, and monitoring with tools such as Splunk, Servin, and

Palo Alto Next-Gen Firewalls.

•Use Nessus, NetScout, and Palo Alto monitoring tools to run vulnerability and threat

analysis by checking against CVE and local templates for any potential vulnerabilities.

•Performed demonstrations of installing and or removing Mac OS X, Microsoft Office, hard drives. Delivered individualized training and group workshops on Mac OS X to customers. Provided face to face technical support for all Apple technology including iPods, Mac OS X, iPad, iPhone, and iLife.

Senior System Support Charter Communications

Jun 2014 - Jul 2019 (5 years 2 months)

•Administered remote desktop connection, active directory, PowerShell, SharePoint,

•Unified Desktop, 15+ Microsoft Dynamics CRM applications on multiple environments

that are managed on 150+ servers.

• Provide 24x7 support troubleshooting, deployments, patching, and system access for internal

employees.

•Handled Tier 1 & 2 technical issues on a 24x7 basis, and escalated issues as needed to the

proper group or tier in a timely and efficient manner.

• Assigned roles, groups, and permissions using Active Directory.

• Proficient in transferring files, screen share, end user support, executing sensitive data

backups and restoration, and documenting all procedures that were taken for each task.

• Created scripts using Python and PowerShell to create a more efficient and organized

environmental templates for any potential vulnerabilities.

•Assigned roles to contractors/employees to assist with setup and troubleshooting of LAN

and WAN networks, PC’s, and Mac’s for capturing and broadcasting live events.

• Provided exceptional technical support with PowerPoint presentations, connectivity and

compatibility issues on the client/presenters provided laptop in a fast-paced environment.

• Analyzed, developed, and communicated technology improvements.

Education

Lewisville High School

High School Diploma

1996 – 2000

Western Governors University

B.S Cybersecurity and Information Assurance

2023-

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Skills

c++ • cisco • css • customer relations • database administration • firewalls • hp openview • html • java • macintosh os

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