Customer Service Representative
Resume:
KINSEY
WALKER
*************@*****.***
Mustang, OK 73064
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
PROFESSIONAL SUMMARY
Petsmart - Pet Stylist Apprentice
Oklahoma City, OK • 03/2022 - 07/2022
Spire / ONS Call Center - Remote Customer Service
Representative
Greenwich, CT • 10/2020 - 11/2021
S & B Burger Joint - Server
Mustang, OK • 11/2018 - 01/2020
WORK HISTORY
• Trimmed nails using clippers and grinders.
Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
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Dematted dogs and trimmed hair in ears and between paw pads.
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• Cleaned tear stains from fur using safe chemical cleansers. Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
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Kept cages, kennels, play yards and grooming areas neat and clean.
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Washed, trimmed and brushed animals to maintain good grooming standards.
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Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
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Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
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• Provided ongoing guest service.
• Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.
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SKILLS
• Customer Service
Upbeat and Positive
Personality
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Calm and Professional Under
Pressure
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Responding to Difficult
Customers
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• Telephone Management
El Reno High School
El Reno, OK • 05/2015
High School Diploma
EDUCATION
Conduent Call Center - Customer Service Representative Yukon, OK • 07/2016 - 08/2018
A Childs Garden Learning Center - Child Care Center Teacher Yukon, OK • 07/2015 - 04/2016
Explained menu items and suggested appropriate options for food allergy concerns.
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Bussed and reset tables to keep dining room and work areas clean.
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Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
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Increased sales significantly by upselling higher-end products to customers.
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Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
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Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Responded to customer requests for products, services and company information.
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Collected customer feedback and made process changes to exceed customer satisfaction goals.
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Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
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Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
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Organized activities to teach preschool children foundational learning skills such as letters and numbers.
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Helped new preschool children get used to classes by giving one-on-one support.
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Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
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Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
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Developed age-appropriate activities and programs for children two years old
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